Region 3 - Public Knowledge

Kyan Bishop

Management Consultant

Helena, MT

Since 2022, Kyan has been a management consultant at Public Knowledge®. Kyan is responsible for conducting research, policy, program analysis, and offering technical assistance on a variety of projects. She has over 20 years of experience working in the community and economic development field, primarily in the public and non-profit sectors. She is experienced in strategic planning, conducting program assessments, and leading public participation processes. Kyan graduated from Denison University, majoring in Economics and Spanish and minoring in music. When not working, Kyan enjoys traveling, spending time outdoors, and pursuing a wide range of artistic endeavors.

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Heather Charette

Management Consultant

Windsor, Ontario, Canada

Since 2008, Heather has been a compliance specialist and management consultant at Public Knowledge® with a demonstrated history of working in the information technology and services industry. Heather has ensured that operations comply with relevant laws, regulations, and policies. She is also responsible for monitoring and documenting compliance activities, advising leadership and management on compliance matters, and liaising with government agencies and is skilled in learning management, virtual administration, account management, and distance learning. Heather enjoys spending time with her grown children and photogenic dog when not working!

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Stephen Forrest Ph.D.

Management Consultant

Helena, MT

Since 2022, Stephen has been a management consultant at Public Knowledge®. Stephen is responsible for projects in Colorado and Oregon, with 15 years of experience working with the public and higher education sectors. Prior to working for the firm, he served as the chief information officer at the Montana Department of Environmental Quality, focusing on team leadership, strategy development, and technology management. Stephen holds doctorates from the University of Oxford and Oklahoma State University, a masters degree from the London School of Economics, and an MBA from the Quantic Institute. He is a Certified Change Practitioner, a Project Management Professional, a SAFe Agilist, and a Lean Six Sigma Green Belt. He is also certified in Governance of Enterprise Information Technology and recently became ISACA Certification Exam’s top score recipient. When not working, Stephen enjoys coaching and teaching classes for rugby referees.

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Stacy Bernard

Management Consultant

Sea View, Prince Edward Island

Since 2016, Stacey has been a management consultant at Public Knowledge®. As a member of our PK Learning team, she supports their mission to partner with customers to help facilitate their eLearning initiatives. Since joining the eLearning industry in 2016, she has played a vital role for many Global companies in organizing, setting up, launching, and providing analytics for their eLearning programs. Stacey helps to give clients strategic guidance in finding creative solutions to a range of areas including but not limited to compliance, reporting, user management, instructor-led training management, and marketing. When not working, she enjoys spending time with her partner in the great outdoors, hiking, camping, and paddling.

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Kelli Mahan MBA, CP, SPHR

Operations Administrator

Kuna, Idaho

Since 2019, Kelli has been the operations administrator at Public Knowledge®. Kelli is responsible for managing the administrative functions of the firm, with an emphasis on onboarding and training, strategic planning, and internal operations. She has more than 25 years of experience working with state and local government entities, non-profit organizations, and private industries, including health care and legal services. Kelli received her MBA and Bachelor of Science degrees in Human Resources and Business Management from Western Governors University. She is also a Certified Paralegal and a Senior Professional in HR certification and enjoys auto racing, gardening, crafting, hiking, and camping when not working.

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Katie Taylor

Management Consultant

Calgary, Alberta

Since 2014, Katie has been a management consultant for Public Knowledge®. As a member of the PK Learning team, she assists with online learning and compliance initiatives. Leveraging best practices and a team approach to reducing online learning for significant corporations, Katie helps organizations design and implement innovative learning programs to impact performance positively. Additionally, she supports clients by promoting and measuring the value and impact of learning on business goals. She offers contextual reporting to allow insight into focus areas and points of weakness for companies’ learning and development.

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Jill Hooper

Management Consultant

Olympia, WA

Since 2015, Jill has been a management consultant at Public Knowledge®. Jill has managed projects for the Washington Department of Licensing and the Oregon Department of Transportation. She has been an organizational change management subject matter expert for assignments in Washington and Oklahoma and a quality assurance analyst for several Oregon projects. Jill has more than 25 years of experience working with the public sector in communications and organizational change management. Jill is certified in Prosci® organizational change management and a Northwest Public Health Leadership Institute graduate. Jill enjoys baking, watching movies, and spending time with her family when not working.

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Jerilyn Grow PMP, CSM

Project Management and Consulting Processes Director

Boise, ID

Since 2022, Jerilyn has been the Project Management and Consulting Processes Director at Public Knowledge®. Previously, she served as a management consultant for 14 years, managing projects and programs in the public and non-profit sectors. Her 10 years of experience at the firm have focused on QA and IV&V projects. Additional management consulting experience includes planning, alternatives analysis, procurement assistance, vendor performance, contract compliance monitoring, facilitation, training, and risk analysis. She has recently been involved in HIT, ARRA, and ACA planning projects and certification efforts using the CMS MECT and MEET processes. Jerilyn holds a master’s degree in Public Administration from Boise State University, is certified by the Project Management Institute as a Project Management Professional (PMP) and is a Certified ScrumMaster (CSM).

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Jeff Pearson CTFL

Management Consultant

Olympia, WA

Since 2016, Jeff has been a management consultant at Public Knowledge®. Jeff has been responsible for managing projects, leading module reviews for modular MMIS replacements, reviewing system security plans, and reviewing technical and business deliverables. Additionally, he has 22 years of experience bringing products to market in regulated and non-regulated industries and managing international design teams.

Jeff received his Bachelor of Science in mechanical engineering technology from the Milwaukee School of Engineering and is a certified tester foundation level (CTFL) from the International Software Testing Qualifications Board (ISTQB). Jeff enjoys hiking, downhill skiing, woodworking, robotics, and automation when not working.

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Our Team: Region 3

Kyan Bishop

Management Consultant

Heather Charette

Management Consultant

Stephen Forrest Ph.D.

Management Consultant

Stacy Bernard

Management Consultant

Kelli Mahan MBA, CP, SPHR

Operations Administrator

Katie Taylor

Management Consultant

Jill Hooper

Management Consultant

Jerilyn Grow PMP, CSM

Project Management and Consulting Processes Director

Jeff Pearson CTFL

Management Consultant