People

Organizations

Strategic Planning

Whether you need to launch a small project or set the direction for an entire agency, we facilitate your planning process using an inclusive and engaging process. We guide your leaders and stakeholders as they define or refine a vision and produce realistic strategies for achieving it. We do not leave a strategic planning session without documenting clear actions, responsible parties, and defined timelines. Rather than gathering dust on a shelf, the resulting plans become decision-making guides for your organization or program.

Organizational Assessments

We perform independent program evaluations, organizational reviews, readiness assessments, risk assessments, and needs assessments. Our assessments provide your agency with an understanding of root causes, strengths, barriers, and a realistic path forward to meet a specific challenge or to begin planning for a specific initiative.

Organizational Design and Redesign

Organizational structures often change when leadership changes. Changing structure alone rarely leads to lasting results. We work with you to define or clarify your organizational vision and analyze your current state. We make recommendations and develop alternatives for you to consider. We use collaborative facilitation and coaching to help leaders make informed organizational design decisions. Before we are done, we partner with leaders to ensure clear communication with staff through implementation.

Business Process Redesign

Whether you need to improve core business processes or support the implementation of a new system, we help you identify, plan, and implement process improvements and changes. We use a collaborative approach to map your current (as-is) processes, identify an ideal future state for the program’s delivery of products or services (to-be), and complete a gap analysis between the two. A business process redesign effort will reveal needed changes to the integration of people, processes, systems, or structures, leading to more efficient product or service delivery.

Organizational Change Management

One thing we know about government agencies is that they constantly change. We help agency leaders anticipate the impacts of changing conditions and expectations and respond with appropriate organizational change efforts. We help you choose the right change management model and communication elements for your organization and staff. A customized change readiness approach will win the hearts and minds of the people who work for your agency and make the change stick.

Leadership Development

Whether you are doing succession planning or taking your organization to the next level, we help you create a custom leadership development program for your organization. We develop leaders by working on real problems rather than out-of-office training that uses fictitious problems. Generational shifts in the workforce increase the importance of developing new leaders in government agencies. Your leadership development program can be stand-alone or combined within your ongoing programs, projects, or teams.

Leadership and Navigating Change Training

Training is an iterative process that begins with a needs assessment and development of learning objectives, leading to content delivery and evaluation of the learning transfer. The cycle starts again with a re-assessment of needs. Whether we assist with one element (such as planning) or with the entire cycle, your training effort will be evidence-based and adult learner-centered. All our training services focus on positively influencing the behavior of your leaders or staff.

Teams

Executive Governance and Governance Strategy

Communication flow, including clear roles and responsibilities, is essential for smooth program and project delivery. We help you design and implement an effective governance structure that has the right people making the right decisions at the right times. We help you design processes that avoid communication breakdowns and ensure quality, timely decisions.

Leadership Team Development

Strong leadership keeps your organization accountable to its goals and outcomes while responding to a changing landscape. You might need help designing and building a leadership team from scratch, or your existing team might need to get stronger. We help you develop a high-performing leadership team by identifying team strategies, priorities, and goals. Next, we help you define your team structure and functional approach. Then we help develop team behaviors that positively influence culture and enhance interpersonal and communication skills.

Team Alignment

Many large projects with diverse stakeholders benefit from a governance structure that identifies a clear vision, purpose, and responsibilities. This structure, when done right, can set the tone for cooperation, give decision-making authority to non-hierarchical project teams with many stakeholders, and coordinate communication among important groups and individuals. Getting this right is key to a successful project.

Meeting Design and Facilitation

In a world of endless meetings, we help you make yours count. We provide individualized meeting planning and coaching to help leaders pinpoint clear goals, desired outcomes, and the right participants. We can design your meeting and craft an agenda to support your goals. We facilitate your meetings or workshops using an inclusive and engaging approach that increases effectiveness and follow-through after the meeting.

Individuals

Executive Coaching

We coach agency executives and managers to use their talents to set the direction of the organization and ignite action. We achieve results using leadership and aptitude assessments along with insight gained from industry experience. This investment results in better decisions, effective relationships, productive staff, and improved delivery of public services and products.

Custom Learning Services

Our eLearning courses are made with the learner in mind and transferable to your current role or assist in upskilling for new opportunities. We leverage our decades of experience in custom course creation to give you the knowledge you need to succeed. The eLearning we develop is designed to be engaging and effective for increased information retention.