We offer unique learning and development opportunities to build the professional of today and tomorrow. For more than 30 years we have helped organizations overcome obstacles and manage change while making the most of available resources. Above all, we find inspiration in assisting others to see and reach their potential as professionals in their field.
We offer a wide variety of e-learning and training opportunities for Child Support. We can provide in-person, online, and hybrid training solutions to provide the best possible learning outcomes. We began our learning service offerings with our tailored courses toward human services, child support, and child welfare professionals. Through all of our courses, we explore soft skills and technical skills to further your abilities to deliver services.
The workshop focuses on metacognition and rapport for crafting effective negotiation strategies in intricate scenarios involving non-compliance, incarceration, self-employed individuals, and military-related cases.
Learn about Table Games Supervisor responsibilities and how to handle money laundering, third-party determinations, and bribery attempts.
This course provides role-specific information on how Slot Cage Supervisors can remain compliant and be informed on critical AML concepts.
Learn to be a better Charity Cage Supervisor by understanding how to record data, gather accurate address and occupation information, and handle refusals of information.
This short instructional video provides step-by-step technical instructions on accessing and participating in virtual court hearings. Guidance is provided for both Zoom and WebEx platforms.
This short instructional video quickly prepares users for their court hearing, providing comprehensive guidance to be successful in their court appearance.
This suite of courses equips you and your staff to understand the concepts of sports betting and its best practices, alongside how to recognize and respond to problem gambling.
Empower child support professionals with a collaborative training series enhancing customer service proficiency in the field. Modules cover fundamentals, communication, advanced techniques, bias awareness, and practical strategies.
This course is designed to provide child support professionals with the skills they need to improve their communication, ask open-ended questions, and actively listen when working with parents.
The advanced collaboration workshop emphasizes leveraging metacognition and rapport building to craft effective negotiation strategies tailored for intricate and demanding scenarios. These scenarios encompass non-compliance, incarceration, self-employed individuals, and military-related cases.
This course explores the role-specific responsibilities of the Table Games Supervisor, using examples of money laundering activities. Additionally, learners will understand how to navigate making third-party determinations and responding to bribery attempts.
Learners will expand their understanding of their role as Slot Cage Supervisors. This course explores properly recording data, differentiating adequate address and occupation information, and responding to a refusal of information.
Learners will expand their understanding of their role as Charity Cage Supervisors. This course explores properly recording data, differentiating adequate address and occupation information, and responding to a refusal of information.
Feature this short instructional video providing step-by-step technical instructions on accessing and participating in virtual court hearings on your website and resourcing. Guidance is provided for both Zoom and WebEx platforms to encourage more engagement. Customize this video to be your branding and establish a supportive rapport.
Feature this short instructional video to quickly prepare users for their court hearing, providing comprehensive guidance to be successful in their court appearance on your website and resourcing. Improve overall engagement from those participating in hearings with this on-demand learning option. Customize this video to be your branding and establish a supportive rapport.
This suite of courses equips you and your staff to understand the concepts of sports betting and its best practices, alongside how to recognize and respond to problem gambling.
Module 1: Sports Betting Basics | 60 min.
Sports betting is complex when unequipped with the right information to navigate the industry with proficiency. This course describes the basic elements, identifies its intricacies, and walks through potential challenges.
Module 2: Sports Betting Operations | 60 min.
There are several factors to sports betting you must know to create high-performance operations. Learn from the legislator, regulator, and operator-recognized organization, Gaming Labs International, to achieve peak performance.
Module 3: Responsible Gambling | 30 min.
Casinos have responsible gambling programs and materials in place. Frontline staff are in an ideal position to recognize problematic behaviors and connect them with the appropriate resources.
Empower child support professionals with a comprehensive and collaborative training series tailored to enhance their customer service proficiency within the unique challenges of this field.
This series comprises the following courses:
Module 1: Fundamentals of Effective Child Support Customer Service
Module 2: Enhancing Communication Skills for Effective Child Support Customer Service
Module 3: Advanced Communication Techniques & Rapport Building
Module 4: Understanding Unintended Bias & Cultivating Cultural Competence
Module 5: Application of Child Support Customer Service Strategies
Appropriate for new or experienced child support professionals alike, participants will learn how to utilize advanced communication techniques focused on empathy and engagement with customers.
Positive Outcomes Delivered.
We are ready to solve your tough problems.