Effective Child Support Customer Service Training Series
Designed specifically for child support professionals, this will give your team relevant skills needed to thrive. This web-based eLearning platform has five self-paced modules that are made to increase retention.
Module 1: Basics of Effective Child Support Customer Service | 30 min. | Through encouraging and constructive activities, this module will help avoid undesirable outcomes in future interactions. This guides child support professionals towards fostering more positive interactions with customers and even co-workers.
Module 2: Communication Skills for Effective Child Support Customer Service | 30 min. | Affirm and strengthen the communication skills of child support professionals with the help of this module. These exercises demonstrate what it takes to deliver superior customer service in all scenarios.
Module 3: Elevating Communication & Rapport Building Skills | 45 min. | Help child support professionals build better rapport and trust that helps sustain healthy and productive customer relationships. With the help of this module, it builds on the basics of communication.
Module 4: Unintended Bias & Cultural Competence | 45 min. | Introduce child support professionals to the principle of unintended bias and explore its meaning. This will not only improve cultural competence but neutralize bias’s impact on child support service delivery.
Module 5: Child Support Customer Service in Action | 45 min. | Child support professionals put their newfound knowledge and skills to the test during this final Child Support module. This culmination of the four previous modules is vital to information comprehension.