Effective Child Support Customer Service Training Series
Module 1: Basics of Effective Child Support Customer Service | 30 min. | Designed to guide child support professionals toward interactions with customers that are positive and constructive and avoid undesirable outcomes.
Module 2: Communication Skills for Effective Child Support Customer Service | 30 min. | Designed to introduce, affirm, and strengthen the communication skills child support professionals will exercise in order to deliver effective customer service.
Module 3: Elevating Communication & Rapport Building Skills | 45 min. | Designed to help build rapport and trust that sustain healthy and productive customer relationships. This course is designed to take the child support professional beyond basic communication skills.
Module 4: Unintended Bias & Cultural Competence | 45 min. | Designed to introduce the child support professional to the principle of unintended bias and explore its meaning, enabling them to see that, while unintended bias is part of the normal human experience, it must be recognized and transformed into cultural competence in order to neutralize its impact on the delivery of child support services.
Module 5: Child Support Customer Service in Action | 45 min. | Reinforce learning objectives from the four previous modules and provide opportunities for child support professionals to practice and apply their knowledge and skills.