Public Knowledge® (PK) is heading to Atlanta for the 2025 NCSEA Leadership Symposium from August 11 to 14. Leaders from across the child support community will gather to share best practices, advance collaboration, and strengthen program operations.

We are looking forward to connecting with others who care deeply about strengthening the child support program. Leadership takes many forms. No matter the title, each of us has a role in shaping how these services meet families’ needs.

Training and Tools That Drive Results

PK offers training and consulting to help child support programs improve service delivery and outcomes for families. Our Collaborative Negotiation Training builds the skills professionals need to navigate high-stakes conversations and resolve complex cases while keeping families at the center. We also provide business process review and program assessment services. These help agencies evaluate what is working, uncover root causes of inefficiencies, and implement changes that make a real difference.

Let’s Talk Leadership in Atlanta

Connect with Public Knowledge® at the NCSEA Leadership Symposium.

Jonell Sullivan, Management Consultant

• Over 28 years of experience in child support services and organizational development, including policy implementation, legal compliance, and strategic planning.
• Led statewide initiatives at the Arizona Department of Economic Security to improve case management, increase collections, and enhance performance metrics, including the development of Arizona’s Service Delivery Plan for Enhanced Child Support Services and the PJAC Grant implementation.
• Excels in leadership, innovation, partner engagement, and grant management, earning the 2020 WICSEC Innovative IT award and Desert Sunflower Award for championing domestic violence prevention in child support services.

Margaret Ackerman, Client Success Consultant

• Over 9 years leading programs in child advocacy, domestic violence prevention, and rural community support.
• Provided support for statewide training, grant administration, and policy development initiatives in New Hampshire, Vermont, and Maine, improving interagency coordination and service delivery for vulnerable populations.
• Skilled in budget oversight, stakeholder engagement, and human-centered leadership.

Don’t Miss This Learning Lab

Laying the Foundation for the Future: Supporting Staff through Innovation and Succession Planning

Tuesday, August 12 | 10:45 a.m. to 12:00 p.m. ET 

Presented by Tanya Glenn, Ethan McKinney, and Tamara Thomas. Curated by Linda Rhyne-McKinley.

In a rapidly evolving workplace, the need for strategic leadership development, knowledge transfer, and employee engagement is more critical than ever. As younger employees seek growth, purpose, and flexibility, attracting and retaining talent becomes a pressing challenge. This session will equip leaders in the child support program with practical strategies to empower staff through innovation, mentorship, retention, and succession planning—fostering a culture where employees feel supported to contribute ideas and step confidently into leadership roles.