Case Studies

Case Study

Bringing Dentists Back to Wyoming’s Medicaid Program Through Targeted Program Improvement 

Learn how Public Knowledge® helped strengthen provider engagement and participation in the Wyoming Medicaid dental program.

Case Study

Streamlining Child Support Operations in San Joaquin County

San Joaquin County Child Support Services improved workflows and service delivery through a structured assessment led by Public Knowledge®

Case Study

Designing, Developing, and Implementing Child Welfare Practice Standards for Caseworkers, Supervisors, and Leaders in North Carolina

We worked with North Carolina to position their child welfare caseworkers, supervisors, and leadership for success through engaging training.

Case Study

Washington State International Child Support Capabilities Strengthened

PK assisted Washington state in developing training materials to prepare staff for handling international support cases in Canada and Mexico.

Case Study

Systems Integrity of an Unemployment Insurance Project

Public Knowledge® assisted the Washington State Employment Security Department (ESD) improve the quality of the agency's new Unemployment Insurance (UI) tax/contributions system, by providing periodic IV&V reviews of project processes and artifacts.

Case Study

North Carolina Navigates Complex Multisystem Reform to Improve Service Delivery to Families

Legislation passed in the aftermath of the death of a child in the North Carolina Child Welfare system motivated State and county leaders to collaborate on ways to improve service delivery across multiple programs. Public Knowledge® was selected as an independent, third-party to help North Carolina achieve their goal.

Case Study

North Carolina’s Multi-Payer Medicaid System Test Management Services

Public Knowledge®’s Test Management services were instrumental in assisting the North Carolina Department of Health and Human Services (DHHS)successfully implement a new Medicaid Management Information System (MMIS).

Case Study

Private Provider Performance Management through Performance-Based Contracting

Child welfare agencies must support performance-based contracting in their partnerships with their providers to secure the best outcomes for the children and families they serve. The outcomes of these child welfare systems are impacted by the service quality and if a performance management process is in place.

Case Study

State of Iowa’s Department of Human Services Quality Assurance Services on Integrated Eligibility System

Iowa selected Public Knowledge® to provide Quality Assurance services and Management experts to improve DHS's ability to meet Federal ACA and state program eligibility requirements. Public Knowledge® delivered a customized Agile project oversight protocol.

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