Our Team

Steamboat Springs, CO

Since 2019, Whitney has been the Proposal Center Vice President at Public Knowledge®. She was previously a management consultant at the firm.

While serving as a Peace Corps Volunteer, she built a strong background in rule and policy analysis, contract development, procurement, research and writing, and program monitoring and evaluation. Whitney has worked in various industries, including law, healthcare, and non-profits. Whitney holds a law degree from the University of Wyoming College of Law and a Bachelor of Science from Mesa State College, now Colorado Mesa University. She is also certified in group facilitation from the Institute of Cultural Affairs (ICA) and is a certified Project Management Institute (PMI) project management professional (PMP).

Cheyenne, WY

Since 2018, Nicole has been a management consultant at Public Knowledge®. Nicole is passionate about communication. She thrives when meeting with others and is most satisfied when she can bring together a group of people from diverse backgrounds and get everyone on the same page, which has served her exceptionally well in project management. The most satisfying part of her job is the “ah-ha!” moment when a solution brings both sides together; an issue’s technical/engineering side can be at odds with an agency’s business needs.

Nicole’s background includes public and private sector work, including work for Wyoming. She has managed large-scale, federally regulated infrastructure design projects and IT contracts in her role with the state. She uses this experience to help clients solve business problems with efficient, forward-looking solutions that meet policy regulations. Nicole holds an MBA from Western Governors University and is a certified Project Management Professional (PMP).

Cheyenne, WY

Since 2022, Alli has been the Programs Practice Director at Public Knowledge®. Previously, she was a management consultant for the firm. Alli is responsible as the project manager for acquisition support services with North Carolina’s Department of Health and Human Services, Division of Mental Health, Developmental Disabilities, and Substance Abuse Services. She also serves as project manager for CCWIS Procurement Support efforts with the Wyoming Department of Family Services and deputy project manager for IV&V services for several Colorado OIT projects.

Alli has over 10 years of experience working in project management, strategic planning, stakeholder coordination and communication, and program and process development. She received her BS in family and consumer sciences, with honors, from the University of Wyoming. Alli enjoys playing volleyball and being outside with her husband and two boys when not working.

Indianapolis, IN 

Since 2019, Allison has been a management consultant at Public Knowledge®.  Allison is responsible for project management and IV&V activities for Colorado and Maryland Medicaid, including design, development, implementation oversight, procurement oversight, and CMS Certification experience. Alison was instrumental in the CMS certification of the Pharmacy Benefit Management System (PBMS) for Indiana, Illinois, Ohio, Wyoming, and Vermont, with over 18 years of experience working with State Medicaid programs, claims explicitly processing, and pharmacy benefits management.   

Alison received her Certificate of Applied Project Management (CAPM) from Villanova University and is certified in foundational training for the Information Technology Infrastructure Library. When not working, Alison enjoys cruising, and spending time with her two grown children, a 3-year-old granddaughter, and her two Shih Tzus.  

Fairborn, OH 

Since 2021, Kristin has been a copywriter at Public Knowledge®. She is responsible for supporting the marketing team by writing various copy for social media, the Public Knowledge® website, and other firm initiatives. To the firm, she brings six years of writing experience, writing for both print and online publications, including working as a content writer at a digital marketing agency. Kristin graduated from Wright State University in 2018. When not working, Kristin enjoys reading, exploring the outdoors, camping, hiking, and spending time with her family.  

Sea View, Prince Edward Island  

Since 2016, Stacey has been a management consultant at Public Knowledge®. As a member of our PK Learning team, she supports their mission to partner with customers to help facilitate their eLearning initiatives. Since joining the eLearning industry in 2016, she has played a vital role for many Global companies in organizing, setting up, launching, and providing analytics for their eLearning programs. Stacey helps to give clients strategic guidance in finding creative solutions to a range of areas including but not limited to compliance, reporting, user management, instructor-led training management, and marketing. When not working, she enjoys spending time with her partner in the great outdoors, hiking, camping, and paddling. 

Kennewick, WA

Since 2011, Holly has been a management consultant at Public Knowledge®. Holly is an analyst and project controller for the Washington IV&V Service projects and project controller for Oregon iQMS projects.

Holly has over 20 years of experience in business operations, financial disciplines, project management, and coordinating project planning. She has strong business and communication skills and builds authentic relationships with her clients and peers; her organizational skills allow her to work quickly on projects without sacrificing accuracy. Holly received her MBA from Walden University. She enjoys doing “DIY” home improvement projects and being active with her kids when not working.

Little Rock, AR

Since 2021, Elizabeth has been the Co-Vice President for Region 1 at Public Knowledge®. Her work for 30 years has concentrated on leadership and management, public policy, practical approaches to change and implementation, and social justice in child welfare. She has focused on ensuring that children are safely and permanently cared for within their own families and communities throughout her career.

Additionally, she is the Vice-Chair of the Board of Directors for Alia, a Minnesota-based non-profit aiming to inspire national change within child welfare. Previously, she was the Executive Director of the Office of Child Permanency at the Tennessee Department of Children’s Services (DCS) in Nashville. She was also a part of the federally funded Permanency Innovations Initiative Training and Technical Assistance Team (PII-TTAP).

Bayview, ID

Since 2021, Carl has been a management consultant at Public Knowledge®.  Carl is responsible for managing projects and contracts for the firm, drawing from his 30 years of experience working with Health and Human Service programs. Carl’s background is primarily in Child Support Enforcement. He received his BS in Business Management from Colorado State University and is a certified project management Professional (PMP) and Software Quality (CMSQ). Carl enjoys outdoor activities when not working, especially riding his Harley.   

Eatonton, Georgia

Since 2022, Julie has been a People Practice Director for Public Knowledge®. Julie is responsible as a subject matter expert for several child welfare projects, including the North Carolina Department of Health and Human Services Child Welfare Transformation Project, the Mississippi Department of Child Protection Services Consultation and Support Project, and the Oregon Child Welfare Review Project. She also serves as an organizational change management subject matter expert for Montana’s Department of Public Health and Human Services Medicaid Case Management System Transformation Project.

Julie has over 20 years of experience in child welfare, project management, professional development, and organizational change management in state governments and five years at the federal level. Julie received her Master’s in social work at the University of Georgia, and recently became an official Prosci Certified Change Practitioner. When not working, Julie enjoys everything outdoor living on Lake Oconee, Georgia, offers to her, her husband, and her two dogs.

Olympia, WA

Since 2012, Adam has been a management consultant at Public Knowledge®. He has more than five years of project management or program management experience and more than 10 years of experience with risk identification, risk mitigation, quality assurance, quality control, independent assessment, analysis, writing, editing, performance metrics, quality standards, stakeholder engagement, and software development and implementation projects. When not working, Adam enjoys being outdoors, especially on the water.

Georgetown, TX

Since 2019, Jim has been a management consultant at Public Knowledge®. Jim has over 36 years of child support IT experience reviewing, managing, designing, or developing child support systems in CO, DE, MI, NJ, NM, TN, TX, WY, and improvements in 21 other States. He received his accounting degree from the University of South Dakota, is a certified process improvement expert, and was an 18-term board director of the CO Family Support Council. When not working, Jim enjoys genealogy, poker, and traveling the U.S.

West Linn, OR

Since 2005, Eliza has been a management consultant at Public Knowledge®. She has been responsible for the evaluation activities of child welfare programs and has developed, tested, implemented, and managed case reviews and other qualitative data collection instruments. Eliza also conducted analyses to inform practice and conducted continuous quality improvement systems and activities with 15 years of experience working with local, state, and federal child welfare agencies. She received her dual master’s degree in Social Work and Government Affairs from the University of Pennsylvania. Eliza enjoys cooking, hiking, and chasing her toddler when not working.  

Windsor, Ontario, Canada

Since 2008, Heather has been a compliance specialist and management consultant at Public Knowledge® with a demonstrated history of working in the information technology and services industry. Heather has ensured that operations comply with relevant laws, regulations, and policies. She is also responsible for monitoring and documenting compliance activities, advising leadership and management on compliance matters, and liaising with government agencies and is skilled in learning management, virtual administration, account management, and distance learning. Heather enjoys spending time with her grown children and photogenic dog when not working!

Boerne, TX

Since 2017, Magda has been a management consultant at Public Knowledge®. Magda provides IV&V Services as a business analyst and project controller for the Maryland Medicaid Enterprise Systems Modular Transformation (MMT).

Magda has over 21 years of government services industry knowledge and in-depth working experience in the planning, design, development, and implementation of government systems with program expertise in Medicaid eligibility and enrollment, Supplemental Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), child care, child support, Child Protective Services, Adult Protective Services, Public Health, and other government services. When not working, Magda enjoys doing yoga, cooking, and baking.

Chicago, IL  

Since 2021, Lijun has been a management consultant at Public Knowledge®.  Lijun has 18 years of experience conducting policy research to improve the well-being of vulnerable children and their families in the U.S. and other countries. He has worked with various survey and administrative data sources from the child welfare systems of several states to generate research evidence. His research findings have helped inform policy and practice in improving the performance of child welfare agencies and providers in delivering quality services to children and families. Lijun received his Ph.D. in sociology from the University of Chicago. When not working, he enjoys gardening and hiking.    

Hampton, VA

Since 2021, Carrie ‘Ann’ Clements has been a management consultant at Public Knowledge®. Ann has been responsible for assisting with training the development of processes, procedures, and methods to manage child support cases that meet state/federal guidelines and project goals. She has also assisted with compiling, analyzing, and utilizing performance data to identify best practices, opportunities for improvement in processes, performance gaps, and training needs.

Ann has more than 25 years of experience in the state and private sectors of the child support program. She has provided training in Maryland, Florida, Virginia, California, Washington, and North Dakota. Ann received her BS degree from Francis Marion University. When not working, Ann enjoys spending time at the beach.

Cheyenne, Wyoming

Since 2021, Lukas has been a management consultant at Public Knowledge®.  Lukas is responsible for project controller and business analyst duties with two years of experience working with statewide grant-funded business opportunities and budget management and strategic planning activities. Lukas received his bachelor’s degree in political science from the College of Charleston and his master’s degree in public policy from Denver.  Lukas enjoys hiking in the mountains and taking his dogs on weekend adventures when not working.

Reston, VA

Since 2018, Nancy has been a management consultant at Public Knowledge®. In her time at the firm, she has contracted with Health and Human Services, Administration for Children and Families, Office of Child Support Enforcement, Division of Federal Systems, in Data Access. She is involved in the Paperwork Reduction Act and agreements securing data privacy. Nancy has 32 years of experience providing legal and attorney supervisory services to a state child support enforcement agency.

Nancy was an associate attorney with the Internal Revenue Service for three years. Nancy is also a past president and has been, since 1991, a board member of ERICSA. She is a native Northern Virginian and resides with Trixie, a tuxedo cat, and Ricky, a sable ferret.       

Cheyenne, Wyoming 

Since 2022, Nate has been a proposal writer at Public Knowledge®. Nate is responsible for researching and writing to develop proposal responses. He assists the Proposal Team by researching and writing proposal responses. Nate received his master’s degree from Prescott College. When not working, Nate enjoys hiking and spending time outdoors, supporting the arts, volunteering in the community, and searching for the most random objects while antiquing. 

Chicago, IL

Since 2020, Debra has been a management consultant at Public Knowledge®. Debra is responsible for coaching, training support, implementation guide drafting, consultation, technical assistance on adoption, and the planning implementation of the Family First Prevention Service Act, with over 30 years of experience working in child welfare.

Debra received her BA in Social Science and an M.A. in Education from Jackson State University, her JD from Chicago Kent College of Law, and a MA in Social Work Administration from the University of Chicago. Additionally, she is a licensed attorney in the State of Illinois. When not working, Debra enjoys traveling, reading, and spending quality time with her family.

Fredericton, New Brunswick, Canada 

Since 2021, Darryl has been the Vice President of Business Development at Public Knowledge®. In his previous position, he established and led the Learning Division at PK Learning where he was responsible for all aspects of the growth of this division from revenue, profitability, quality, and staffing. 

With over 30 years of experience in learning and leadership, Darryl brings a wealth of innovative thinking, drive, and setting goals. He is committed to leadership and standing aside to permit his team of talented professionals to meet their personal and professional goals. 

Darryl enjoys all types of fabrication when not working, either with wood or steel. He enjoys the challenge of converting raw materials into valuable items. Darryl is in the woods running his sawmill, making maple syrup, or simply enjoying the fresh air when not in his shop. 

Flagstaff, AZ

Since 2021, Sheri has been a management consultant at Public Knowledge®. Sheri is responsible for project work in justice and public safety, higher education, procurement, and health IT. She has extensive experience with justice issues, courts, and tribal government. She enjoys client-facing work. When not working, Sheri enjoys cooking, reading, and traveling. She is a self-proclaimed city girl living in a small mountain town.

Fort Collins, CO

Since 2022, Alicia has been a management consultant at Public Knowledge®.  Alicia is responsible for tracking project management activities, project control, information analysis, and developing quality deliverables for our clients.  Alicia had over 11 years of higher education before PK.  For four years, she has project managing experience with Night to Shine, a prom for people with special needs sponsored by the Tim Tebow Foundation.  Alicia received her B.S. in Human Development and Family Studies from Colorado State University.  When not working, Alicia enjoys traveling, being with her family, taking in sports games, and the beach when she is not working.

Helena, MT

Since 2022, Stephen has been a management consultant at Public Knowledge®.  Stephen is responsible for projects in Colorado and Oregon, with 15 years of experience working with the public and higher education sectors. Prior to working for the firm, he served as the chief information officer at the Montana Department of Environmental Quality, focusing on team leadership, strategy development, and technology management. Stephen holds doctorates from the University of Oxford and Oklahoma State University, a masters degree from the London School of Economics, and an MBA from the Quantic Institute. He is a Certified Change Practitioner, a Project Management Professional, a SAFe Agilist, and a Lean Six Sigma Green Belt. He is also certified in Governance of Enterprise Information Technology and recently became ISACA Certification Exam’s top score recipient. When not working, Stephen enjoys coaching and teaching classes for rugby referees.

Springfield, MO 

Since 2019, Lara has been a management consultant at Public Knowledge®. Lara has 27 years of experience in administration, litigation, training, case management system design, and reviewing and making policy. She has served as the IV-D Director in Missouri and, more recently, as a three-county project in southwest Missouri.

Lara is active in NCSEA, where she serves as the co-chair of the Emerging Issues and Leading Practices subcommittee and on the NCSEA Connects committees for Intergovernmental and Diversity, Equity, and Inclusion.  Lara received her Bachelor of Arts from Central Methodist College, now Central Methodist University, and her Juris Doctorate from Missouri-Kansas City. When not working, Lara enjoys camping, live music, and spending time with family and friends.

Mariposa, CA

Since 2020, Kellynn has been a proposal coordinator at Public Knowledge®. Kellynn is responsible for maintaining quality resumes, project descriptions, and proposals for the firm. She excels in dynamic and ambiguous fast-passed environments, a skill she gained from her time in West Africa as a Peace Corps volunteer.  

Kellynn received her degree from Regis University in 2009 and attained an APMP Foundation-Level Certification. Kellynn enjoys hiking, reading, and chasing her two small children and dog when not working.   

Cheyenne, WY

Since 2021, RJ has been a proposal coordinator at Public Knowledge®. RJ is responsible for assisting the proposal team, reviewing requests for proposal notifications, and updating the procurement site database. To the Public Knowledge® team, he brings 13 years of experience working in state government workforce programs and nonprofit management. Prior to working at the firm, he served as a program manager for the Wyoming Department of Workforce Services. When not working, RJ enjoys exploring antique stores and breweries.

New Market, MD

Since 2002, Amy has been a management consultant at Public Knowledge®. Amy has 36 years of experience working with child support programs at the local, state, and federal levels. Her areas of expertise include privacy and data access, policy and procedures development, intergovernmental case processing, training, business process re-engineering, and change management.

Amy is an active child support advocacy community member and an ERICSA board member. Amy received her J.D. and A.B. degrees from Indiana University in Bloomington, IN, trained mediator. When not working, Amy enjoys traveling, cooking (and eating), and playing Mahjong.

Charlotte, NC

Since 2021, Kassie has been the Senior Vice President, Business Development at Public Knowledge®. She has trained and facilitated communication strategies during her career, action-planned and executed change management, and performed visioning and strategy. Overall, Kassie has managed more than two dozen projects. She has more than 20 years of experience with the workforce, leadership, and senior leadership development and training.

Kassie received her Bachelor of Arts in communications from the University of Colorado Boulder and is a certified project management professional and certified Prosci® organizational change management practitioner. Kassie trained in Technology of Participation group facilitation methods through the Institute of Cultural Affairs.

New Maryland, NB  

Since 2010, Alex Green has been a management consultant at Public Knowledge®. As a member of the PK Learning Team, he analyzes customer usage to align with the organization’s learning solutions and business goals. Additionally, helping to develop a customer system structure to extract accurate and repeatable analytics.

With an extensive past in government contracts, Alex is well accustomed to following guidelines to ensure a streamlined training system. His vast experience in this sector and diversified knowledge of software products enhanced his ability to adapt with ease.

When not working, Alex enjoys being a father to two beautiful children and is a devoted husband. In his spare time, he often finds himself wrenched on different automotive projects in the garage.

Carefree, AZ

Dava started with Public Knowledge® in 2019 as the proposal writer and editor, and she became the proposal manager in 2021. She supports and coordinates the proposal team’s efforts to promote our consulting services and pursue new opportunities in this role. She joined the team with more than 20 years of writing and editing experience, plus seven years managing programs, processes, and groups. Dava received her master’s degree in organizational communication from Ohio University, attained an APMP Foundation-Level Certification, and is pursuing certification with the Association of Proposal Management Professionals. Dava enjoys almost any outdoor activity, especially adventures involving heights when not working.

Boise, ID

Since 2022, Jerilyn has been the Project Management and Consulting Processes Director at Public Knowledge®. Previously, she served as a management consultant for 14 years, managing projects and programs in the public and non-profit sectors. Her 10 years of experience at the firm have focused on QA and IV&V projects. Additional management consulting experience includes planning, alternatives analysis, procurement assistance, vendor performance, contract compliance monitoring, facilitation, training, and risk analysis. She has recently been involved in HIT, ARRA, and ACA planning projects and certification efforts using the CMS MECT and MEET processes. Jerilyn holds a master’s degree in Public Administration from Boise State University, is certified by the Project Management Institute as a Project Management Professional (PMP) and is a Certified ScrumMaster (CSM).

Portland, OR

Since 2015, Shannon has been a management consultant at Public Knowledge®.  She consults on a wide variety of projects, including policy and program research, organizational change management, group facilitation and training, strategic planning, administrative and management assessment, leadership development, and quality assurance.  

Shannon has over 16 years of experience working with state and local government agencies, specializing in public health, human services, and transportation. She also has experience with education, emergency management, and criminal justice agencies. Shannon received her MPA from Portland State University and is a certified Project Management Professional. You can find Shannon outside skiing, running, biking, or otherwise enjoying the Pacific Northwest when she’s not working.  

Denver, CO

Since 2015, Christoph has been the Vice President for Region 2 at Public Knowledge®. Having over 20 years of management consulting experience has contributed to many external and internal initiatives. He has a track record of leading consultants and supporting their growth here and before he joined our team across many industries, countries, and diverse groups. He is fluent in English, German, and Spanish. Christoph helped our colleagues and teams most recently by stepping up to help with our project management methodology, leading the Tech Community of Practice, and supporting others in obtaining their PMP.

Christoph is certified in facilitation from the Institute of Cultural Affairs (ICA), a certified professional in healthcare (CPHIMS) by Healthcare Information and Management Systems Society (HIMSS), an Agile-certified ScrumMaster® (CSM), and a certified project management professional (PMP) by the Project Management Institute.

Carson City, NV

Since 2015, Alicia has been a management consultant at Public Knowledge®. Alicia has over 15 years of experience helping public health agencies manage, improve, understand, and use their data and systems. She uses her data analytics and project management skills, along with her extensive experience in the implementation and certification of Medicaid Enterprise Systems, to manage and support projects ranging from epidemiological analyses of COVID-19 to IV&V support for system modernization.  

Alicia previously served as the Chief Biostatistician for the Nevada State Health Division. Alicia received her BS and MS in mathematics with an emphasis in statistics from the University of Nevada, Reno. When not working, Alicia enjoys camping, skiing, and photography.

Charlotte, NC 

Since 2018, Meg has been a management consultant at Public Knowledge®. Meg is responsible for statutory and regulatory analysis, policy and procedures development, and the development and delivery of child support training for judges, attorneys, and caseworkers. As a nationally recognized attorney with over 35 years of child support experience, her expertise in interstate and international child support issues is significant. 

She was an official observer to the Uniform Interstate Family Support Act (UIFSA) Drafting Committee of the Uniform Law Commissioners and participated in the Act’s drafting from 1990 to 2008. Meg received a B.A. degree cum laude from Davidson College and a J.D. degree from the University of North Carolina at Chapel Hill. She is admitted to practice in the District of Columbia, Massachusetts, and North Carolina. When not working, Meg enjoys hiking, painting, and traveling.     

St. Andrews, New Brunswick 

Since 2021, Steve has been a Senior Instructional Designer at Public Knowledge®. Steve is responsible for creating impactful learning designs and, with 22 years of experience working with universities, professional associations, the Department of National Defense, Fortune 500 companies, and not-for-profits identify, design, and create learning solutions for their people. Steve received his MA in Distributed Learning from Royal Roads University. When not working, Steve enjoys walking/hiking, pen making, and restoring furniture. 

Buffalo, NY 

 Since 2022, Vatsana has been a developer at Public Knowledge®. Vatsana is/been responsible for creating eLearning courses with branching scenarios, interactive pages, and assessments. Pre-COVID, Vatsana enjoyed Argentina’s Tango. When she has accumulated enough vacation time and money, Vatsana enjoys traveling to different countries, and when she’s broke, she’s adventurous with other food. 

Beltsville, MD

Since 2021, Philip has been a marketing specialist at Public Knowledge®. Phil has been responsible for supporting the marketing team’s primary functions of managing and facilitating external and internal marketing efforts. To the firm, he brings 12 years of experience working with charter schools, publishers, and federal agencies as an editor, writer, and researcher. Phil received his master’s degree from Howard University. Phil enjoys producing music, podcasting, and catering to his wife’s every need when not working.

Jackson, Mississippi 

Since 2019, Valerie has been a management consultant at Public Knowledge®. Valerie is responsible as the subject matter expert (SME) for IV&V Services for the Colorado MES project for both the Integrated Eligibility Project (CBMS & PEAK) and the Joint Agency Interoperability (JAI) Project. Valerie has over 29 years of experience working with Medicaid Eligibility, quality control, appeals, program integrity, strategic planning, and policy. She is on her second project for large modernization projects for State Governments as a Medicaid Policy SME.  

Valerie received her BA from Belhaven University and is a certified Medicaid Professional. Valerie spends her time watching almost any sport when she is not working and especially enjoys cheering for the New Orlean Saints and the New Orleans Pelicans.    

Olympia, WA

Since 2015, Jill has been a management consultant at Public Knowledge®. Jill has managed projects for the Washington Department of Licensing and the Oregon Department of Transportation. She has been an organizational change management subject matter expert for assignments in Washington and Oklahoma and a quality assurance analyst for several Oregon projects. Jill has more than 25 years of experience working with the public sector in communications and organizational change management. Jill is certified in Prosci® organizational change management and a Northwest Public Health Leadership Institute graduate. Jill enjoys baking, watching movies, and spending time with her family when not working.

Denver, Colorado

Since 2022, Kate has been an Industry Practice Director for Medicaid and Health at Public Knowledge®. Kate is responsible for working with projects driven by Colorado’s state Medicaid agency, Healthcare Policy, and Financing (HCPF). Kate received her master’s in public administration from the University of Colorado. When not working, Kate enjoys reading, cooking, skiing, and all things in Colorado outdoors that work off the cooking hobby.

Daphne, AL 

Since 2021, Will has been the Co-Vice President for Region 1 at Public Knowledge®. He has been responsible for business development efforts to assist state and local child welfare and human services agencies throughout his career. Will assist clients with a better understanding of the effectiveness of their programs and how best to implement needed improvements in their practice, policies, and procedures. He has 28 years of public sector child welfare and human services experience on the local, state, and federal levels. Will received his master’s degree in social work from the University of Alabama.

Daphne, Alabama

Since 2021, Donna has been a management consultant at Public Knowledge®. Donna is responsible for the project management for the child welfare training project and is a content expert in child welfare on several projects. Donna received her master’s in social work from Virginia Commonwealth University. When not working, Donna enjoys reading, relaxing with friends and family, watching Alabama football, and being “that mom.”

Fredericton, New Brunswick, Canada 

Since 2017, Les has been a management consultant at Public Knowledge®. He serves as a member of the Learning Delivery department of the PK Learning Team. Les has been responsible for our customer-facing LMS, our virtual instructor-led training program, and our classroom instructor-led training, with 30 years of experience working as an adult educator. Les received his Business diploma from NBCC and is an Authorized Microsoft Instructor. Les enjoys golf, playing pool, playing guitar, and hanging out with friends and family when not working.    

Hyattsville, MD

Since 2022, David has been a Practice Director of the Family Integrity & Justice Works at Public Knowledge®.  David has 21 years of experience working with nonprofit and public sectors, including U.S. Children’s Bureau roles. While there, he led the bureau’s work with the legal and judicial community nationally and serves on leadership teams across administrations to promote justice, inclusion, and voice for children, youth, and families, empower communities, and prevent the need for unnecessary family separation.

David has had prior roles serving as Director of Legal and Clinical Services for Covenant House NJ, Senior Assistant Child Advocate with the State of New Jersey Office of the Child Advocate, and Assistant Staff Director and Staff Attorney at the American Bar Association Center Children and the Law. David received his J.D. from the University at Buffalo Law School and M.A. in political science.

Boise, ID

Since 2002, Ramona has been a management consultant at Public Knowledge®.  Ramona manages planning and acquisition support services for modular information systems for state agencies. Ramona also provides risk assessment and quality control services for system implementation projects. She has over 21 years of experience working with health and human services agencies on project management, quality control, planning and analysis, acquisition support, operationalization of service contracts, and contract and vendor monitoring.   

Ramona received her Bachelor of Science in Health Information Management from Boise State University and is a certified project management professional (PMP) and Certified ScrumMaster (CSM). When not working, Ramona enjoys spending time with her dogs, volunteering with her community youth athletic league, writing children’s storybooks, and spending time with her family.   

Buffalo, New York 

Since 2017, Steve has been a management consultant at Public Knowledge®. As a member of our PK Learning Team, he is responsible for supporting the Custom Learning department by constructing and programming the modules created for clients. To the firm, Steve brings 20 years of experience working as an eLearning developer. Steve received his MBA from Marist University after his Computer Engineering and Political Science degrees from Clarkson University.  When not working, Steve enjoys football, trivia, and providing a warm lap for his two cats’ naps.    

Las Vegas, NV

Since 2021, David has been a management consultant at Public Knowledge®.  David is responsible for the firm’s IV&V and process improvement activities with 20 years of experience in the private sector, local, state, and federal projects. David is considered a process improvement subject matter expert and enjoys working with his clients to align with quality and capability standards like ISO-9000-2015, CMMI, and CMMC. David is a certified CMMI Associate. He spends his free time traveling and recharging for the next engagement.  

Arlington Heights, IL

Since 2021, Greg has been a management consultant at Public Knowledge®. With over 25 years in social services as an executive, program leader, and consultant, Greg is responsible for capacity-building work in child and family services, most notably in program design and procurement support. Greg received his MSW from the University of Chicago Crown School of Social Work, Policy and Practice and is a board-certified case manager (CCM) and Professional Academy for Health Care Management (PAHM). Greg enjoys bike trail riding, camping, exploring history museums, and hiking in national parks when not working.

Charlotte, NC

Since 2011, Andrew has been a management consultant at Public Knowledge®.  Andrew is responsible for the employer services team. Additionally, he works closely with child support agencies and employers to improve communication, practices, and processes. Andrew serves as a liaison between states and employers, with 10 years of experience working with child support offices, courts, and federal organizations. When not working, Andrew enjoys time on the water with his wife.

Rock Hill, SC

Since 1994, Robyn has been a management consultant at Public Knowledge®.  Robyn is responsible for being the task lead with the employer services team with the Federal Office of Child Support Enforcement with 32 years of experience working with state, local, private, and federal child support programs.  When not working, she enjoys long walks with her family and the furry family of beagles.   

Montreal, QC, Canada

Since 2019, Johanne Lauzon has been Business Development Manager at Public Knowledge®. Johanne has over 25 years of strategic sales experience, a passion for business development and growth, and strives to seek win-win solutions with all opportunities. Her vast sales experience and customer-centric approach have been her number one asset helping drive new opportunities and sales from initial lead generation to contract signature.

Customer satisfaction comes first, and she believes in being proactive, creative, and working collaboratively.  Solving problems by bringing the right people and at the right time together is her strength.

Her customer service, positive attitude, and relationship-building skills have earned her numerous compliments as a dedicated and trusted partner professionally and among her peers regarding her unique and successful approach to customer satisfaction and revenue generation.

Richmond, Virginia 

Since 2017, Alex has been a management consultant at Public Knowledge®.  Alex is responsible as a senior business analyst for IV&V Services for the South Carolina Eligibility and Enrollment and RMMIS projects and has 11 years of working as a senior business analyst in quality assurance, IV&V services, and MMIS projects.  

Alex has extensive experience in quality assurance management, testing, business analysis, and Provider and Member MMIS functional areas.  Alex received his BS in Business Administration from Virginia Union University and his MBA from Strayer University.  When not working, Alex enjoys spending quality time with his wife of 32 years, three children, three grandchildren, traveling, attending jazz concerts, and cheering his favorite football team, the Oakland/Las Vegas Raiders. 

Lakewood, NJ

Since August 2019, Debbie has been a management consultant at Public Knowledge®. Debbie has 30 years of technology experience working in the public and private sectors. She is the IV&V Lead for the South Carolina Replacement Medicaid Management Information System (RMMIS). Debbie is a frequent speaker and moderator at national Medicaid conferences and served as Chair of the Public Sector Technology Group (PSTG) Agile Best Practices Committee from 2018 – to 2021.

Debbie holds a master’s degree in Software Engineering from West Virginia University and is certified by the Global Association of Quality Management as a Certified Project Director (CPD). Debbie has expertise in health and human services, higher education, program/project management, and Enterprise Project Management Office (EPMO) development. In addition, Debbie holds certifications in Lean Six Sigma Green Belt from the University of Southern Maine and in the IT Infrastructure Library (ITIL® v3 Foundation) by AXELOS Global Best Practice. Debbie enjoys spending time with family and friends, traveling, photography, and reading when not working.

Reno, Nevada

Since 2019, Marc has been a management consultant at Public Knowledge®. His background consists of being a management trainee, political campaign field organizer, and team leader in his community. He uses his excellent analytical, technical, organizational, interpersonal, and problem-solving skills to provide project management support for our clients. His current duties include project control and scheduling, deliverable review, testing, and metrics tracking. Marc has attained degrees in economics and finance and training in Technology of Participation group facilitation methods through the Institute of Cultural Affairs.

Washington, DC 

Since 2021, Pam has been the program’s technical writer for proposals at Public Knowledge®. She is responsible for research and writing to develop proposal responses for human services programs, including review, editing, formatting, and collaboration with the entire proposal team. She has more than 15 years of experience working with proposals and production processes and more than 30 years of writing, editing, desktop design, and other aspects of publishing.

Pamela has published and provided translation and marketing services for children’s and university publishing house divisions. Pamela received her B.A. in Humanities from New College and spoke Italian, Spanish, and French. Pamela enjoys swimming, yoga, vegetarian cooking, artwork, and reading when not working. 

Dallas, GA

Since 2013, Jude has been a management consultant at Public Knowledge®.  Jude has been responsible for assisting states and local child welfare agencies in evaluating child welfare programs and implementing strategies to improve practice. Jude’s work includes using data, implementation of continuous quality improvement processes, change management, training, leadership development, coaching, and technical assistance to improve practice. He has over 25 years of experience working in various program areas; child protection, family preservation, foster care, adoption, and quality assurance.

Jude received his Master’s in Social Work from New York’s Fordham University and is a certified master coach.  Jude enjoys spending time with his family and friends, traveling, hiking, and playing tennis when not working.

Austin, TX

Since 2022, Noelita has been the Programs Practice Director at Public Knowledge®. Previously, she served as a management consultant for two years. Noelita is responsible for providing support to and collaborating with clients to assess operations, gather information about root causes, and develop workable solutions to improve employee engagement and service delivery. Noelita has 20 years of experience in the Title IV-D (child support) program. She is a public policy, contract administration, and professional development expert committed to the principles of servant leadership and social justice. 

Fredericton, New Brunswick, Canada  

Since 2022, has been the PK Learning Team Proposal Coordinator at Public Knowledge®, where she previously served as a management consultant since 2014. Maggie is responsible for reviewing requests for proposal notifications and maintaining resumes and project descriptions for the PK Learning team. She received her degree in Information Systems from Eastern College. When not working, Maggie enjoys spending time with her family and staying active by going to the gym, kayaking, and snowshoeing. 

Kuna, Idaho 

Since 2019, Kelli has been the operations administrator at Public Knowledge®. Kelli is responsible for managing the administrative functions of the firm, with an emphasis on onboarding and training, strategic planning, and internal operations. She has more than 25 years of experience working with state and local government entities, non-profit organizations, and private industries, including health care and legal services. Kelli received her MBA and Bachelor of Science degrees in Human Resources and Business Management from Western Governors University. She is also a Certified Paralegal and a Senior Professional in HR certification and enjoys auto racing, gardening, crafting, hiking, and camping when not working. 

Denver, CO 

Since June 2021, Luke has been a management consultant at Public Knowledge®. Luke is responsible for project controller and business analyst duties. He has two years of experience in non-profit management and family support. Luke graduated from Penn State University in 2018. When not working, Luke enjoys reading, playing soccer, and skiing. 

Saltillo, MS

Since 2018, Tracy has been a management consultant at Public Knowledge®. Tracy is responsible as the project manager for the North Carolina Department of Health and Human Services Comprehensive Child Welfare Reform project. She also serves as an implementation specialist with the Capacity Building Center for States for the Strengthening Child Welfare Services grant in Washington.   

Tracy has over 30 years of experience in child welfare and spent 28 years with the Mississippi public child welfare agency. She received her MSW from the University of Southern Mississippi and is a licensed social worker. When not working, Tracy enjoys reading, singing, and spending time with her family.    

Fredericton, NB 

Since 2022, Leah has been a management consultant at Public Knowledge®. As a member of our PK Learning Team, she is responsible for providing learning consulting services focusing on customer-specific program needs. These needs include engagement with stakeholders, analysis, alignment of learning solutions, aligning content to training needs, custom reporting, trend analysis, and supporting learning adoption. Leah has played a vital role in the eLearning industry for the last ten years, assisting global companies with their learning needs. Leah received her certificate as a Human Resource Assistant from Eastern College. When not working, Leah enjoys reading and walking her dogs.    

Washington, DC Metro Area

Since 2021, Christie has been a management consultant for Public Knowledge®, supporting the Family Integrity & Justice Works team. Christie is responsible for managing efforts to drive change and radical transformation in the child welfare system. She has over a decade of experience as a consultant for the Administration for Children and Families. Christie holds a BS in Journalism and a Master’s degree in Business Administration.

Fredericton, New Brunswick, Canada 

Since 2018, Brenda has been a management consultant at Public Knowledge®. Brenda specializes in quality assurance, where she has been responsible for reviewing eLearning and mLearning assets at all phases of the development life cycle. She brings 27 years of eLearning experience, working on numerous large projects with global clients from multiple industries. Brenda received her degree in Courseware Authoring from NBCC and is a Certified Quality Improvement Associate (CQIA). Brenda enjoys spending time with her family and their golden retriever Sadie, being outdoors, and reading when not working. 

Chatham, IL

Since 2012, Chuck has been a management consultant at Public Knowledge®.  Chuck is responsible for program management of multiple projects, risk and issue management, budget, project standards, requirements management, report generation, testing oversight management, defect tracking, and report generation. With 35 years of experience working with programs, independent verification and validation, quality assurance, and information technology.

Chuck received his Master of Science Project Management from the University of Wisconsin, Platteville. He is also certified as a Project Management Professional (PMP) in Risk and Information Systems Control (CRISC) and is a Certified Scrum Master. When not working, Chuck enjoys coin collecting and reading.

Austin, TX

Since 2014, Glenda has been the Vice President for Region 6 for Public Knowledge®. Glenda has over 35 years of public sector child welfare experience in various program areas; eligibility services, child protection, family preservation, foster care, and adoption. Before joining Public Knowledge®, Glenda served as the Associate Commissioner of Eligibility Operations for Texas, managing 9,300 statewide staff in 251 locations, and providing economic support.

Glenda’s past work experiences have concentrated on voluntary prevention programs, child welfare, social services functions, frontline workers, frontline supervision, mid-level management, senior administration, and organizational change management. Glenda has served as a management consultant in assessment, change, development, technical assistance, mentoring, staff development, and direct child welfare delivery. Glenda holds a master’s degree in social work from The University of Georgia and has completed significant coursework towards a Ph.D. in Social Work.

Cheyenne, WY

Since 2020, Stephanie has been the Marketing Director at Public Knowledge®.  Stephanie is responsible for the firm’s marketing approach, communication channels management, and branding quality, with 11 years of experience working with marketing across various business sectors. Stephanie received her Master of Business Administration with a focus on marketing management from Colorado State University. She is certified in the Institute of Organization Management and is now part of the faculty. Stephanie is also certified in Talent Pipeline Management by the US Chamber of Commerce. When not working, Stephanie enjoys traveling, remodeling homes, and anything creative.

Cheyenne, WY 

Since 2019, Sara has been a management consultant at Public Knowledge®.  Sara has been responsible for tracking project management activities, developing quality deliverables, and managing stakeholder engagement with five years of private sector experience in event management and marketing.

Sara received her bachelor’s degree from the University of Northern Colorado and is certified by the International Institute of Business Analysis (IIBA) in ToP Facilitation and Capability in Business Analysis (CCBA).  Sara enjoys dancing, spending time with family and friends, and traveling when not working.

Richmond Hill, GA

Since 2010, Ivan has been a management consultant at Public Knowledge®.  Ivan is responsible as Senior Test Analyst for IV&V Services for Maryland on the MMIS Modular Transformation (MMT) Project. He has over 11 years of experience working as a Test Manager, Senior QA Test Lead, Test Specialist, and 20 years of IT experience.   

Ivan has a Bachelor of Science degree in Electronic Engineering Technology from Savannah State University. He also has certifications as a certified tester foundation level and Agile Leader (SSGI). When not working, Ivan enjoys fishing and going to the beach when he gets an opportunity.  

Santa Rosa Beach, FL

Since 2022, Jerry has been the Practice Director of Family Integrity and Justice Works at Public Knowledge®.  Jerry is responsible for co-leading efforts to assist jurisdictions in transforming existing child welfare systems into approaches that strengthen and support families to care for their children in safe and healthy ways.  Jerry has several decades of experience working in child welfare at all levels.  He holds a Doctor of Social Work degree from the University of Alabama.

Olympia, WA

Since 2022, Elizabeth has been an Industry Practice Director for child support for Public Knowledge®, where she is a subject matter expert on child support fiscal management issues, statutory compliance, and legislative analysis. Elizabeth has more than 30 years of experience in the child support program, working in field operations, policy, legal, and legislative analysis for public and private sectors. Her past work includes working for Washington State’s child support program and serving as chief of a program’s IT office, overseeing 70 staff members of the statewide child support enforcement system.

She has been a lead author of federal policy guidance and training for the distribution requirements under the Deficit Reduction Act of 2005 and Tribal child support distribution. Elizabeth holds a B.A. from Whitman College, M.S. from Western Washington University, and J.D. from Seattle University School of Law. She is also a certified PMP.

Cheyenne, WY

Since 2020, Stacey has been the CEO and President of Public Knowledge®. Stacey is responsible for providing overall direction and leadership for Public Knowledge®, with 20 years of experience working within governmental agencies, educational institutions, and non-profit organizations. She also has extensive experience in training development and implementation, leadership assessments and coaching; organizational change management; and organizational development. Stacey received her Juris Doctorate from the University of Wyoming and is a certified child welfare law specialist (CWLS) and Project Management Institute (PMI) project management professional (PMP).

Silver Spring, MD

Since 2021, Eric has been a management consultant at Public Knowledge®. Specializing in training development and instructional design for health and human services, he has a strong focus on integrating eLearning and virtual delivery into larger training implementation models. Starting with the Center for the Support of Families in 2013, he has worked on child welfare and child support projects at State and Federal levels for 10 years, creating digital training to reinforce the best practices of frontline workers in tandem with supplemental training designed to help their supervisors and leaders better coach, mentor, and support them. With over 20 years of design experience, Eric brings his creativity, passion, and empathy to training development. His goal is always to design and produce engaging, interactive eLearning deliverables and virtual work simulations that are trauma-informed allowing users a safe space to learn and make mistakes. When not working, Eric enjoys art, literature, and getting outside.

Glenview, IL

Since 2015, Joan has been a management consultant at Public Knowledge®. Joan is responsible for providing change and implementation support to child welfare jurisdictions across a variety of project areas, including agency assessment, federal and state strategic planning, agency accreditation, continuous quality improvement (CQI) practices, and the effective use of data towards the achievement of sustainable program improvements and outcomes.

Joan has over 30 years of experience working with state and local child welfare agencies and currently serves as an implementation specialist and national authority in CQI for the Capacity Building Center for States. She received her Master of Arts from the University of Chicago’s School of Social Service Administration. When not working, Joan enjoys cycling, traveling, and enjoying time with family and friends.

Bath, MI

Since 2020, Russ has been a management consultant at Public Knowledge®. Russ is currently a member of the IV&V team on the South Carolina Replacement Medicaid Management Information System project. Russ has 20 years of experience working with Medicaid and MMIS implementation projects as a developer, business analyst project lead, and product owner. Russ received his B.S. and M.B.A. degrees from Michigan State University. Russ enjoys golf, gardening, hunting, and fishing when not working.

Halifax, NS 

Since 2019, Greg has been a management consultant at Public Knowledge®. Serving as the graphic designer and media lead for the PK Learning Team, he is responsible for all visual design projects. To the firm, Greg brings 21 years of experience working as a Graphic Designer and Art Director. Dedicated to creating compelling and innovative experiences through on-target design and creative problem solving, he is well-versed in bringing visions to life. Greg received his bachelor’s degree in Communications from NBCC Fredericton in 2000, as well as a certificate in Digital Media Design in 2004 from McKenzie College Fredericton. When not working, Greg enjoys riding motorcycles, alpine skiing, and camping.  

Lady Lake, FL 

Since 2019, Kathy has been a Systems Technical Writer at Public Knowledge®. Kathy is responsible for conducting research and preparation for proposal response, developing, editing, reviewing, and formatting proposal content, reviewing government solicitations; and assisting the team with proposal process and best practices. She has 26 years of government and private sector experience working in a variety of professional business and technical roles with extensive project planning, budget development, federal certification, procurement management and proposal development, and IT project artifact development and reporting responsibilities, primarily with Medicaid program and IT Legacy and enterprise healthcare systems.  

Kathy received her Bachelor of Science degree in administration of justice from the University of Wyoming and is a certified associate of proposal management professionals’ foundation level certification (CF APMP).  Kathy enjoys reading, traveling, kayaking, and sailboat racing adventures when not working.

Boise, ID

Since 2022, Allison has been the Learning Practice Director at Public Knowledge®.  Allison is responsible for building client relationships, project management, data analyses, research, and drafting deliverables. She has 18 years of experience working with state and local child welfare agencies in juvenile court systems and direct experience working with youth and families experiencing the child welfare system.

Allison received her master’s degree in Counseling from the University of Wisconsin-Madison, is a Certified ToP Facilitator, and is a certified Project Management Practitioner. Allison enjoys getting outside, working out, and traveling when not working.

Nackawic, NB, Canada 

 Since 2022, Amy has been a management consultant at Public Knowledge®. As the manager of the Learning Administration sector of our PK Learning Team,  Amy is responsible for managing a team that provides consulting and administrative services for customers in a Learning/eLearning environment. Additionally, she is responsible for the daily operations of the PK Learning team, such as contract scoping and negotiation, metrics and reporting, communications, and coaching. Amy has been working in the eLearning and learning system industry for 21 years. Amy has a Bachelor of Business Administration degree from the University of New Brunswick. When not working, Amy enjoys spending time with her family and reading. 

Clinton, Maine

Since 2022, Jennifer has been a project manager at Public Knowledge®.  Jennifer has been responsible for managing an IV&V team in Maryland working with the ePMO to validate and verify multiple MMIS modules.  Jennifer received her Master’s in Public Administration from Capella University.  When not working, Jennifer enjoys gardening, cooking, kayaking, fishing, and hiking.

Olympia, WA

Since 2016, Jeff has been a management consultant at Public Knowledge®.  Jeff has been responsible for managing projects, leading module reviews for modular MMIS replacements, reviewing system security plans, and reviewing technical and business deliverables. Additionally, he has 22 years of experience bringing products to market in regulated and non-regulated industries and managing international design teams.

Jeff received his Bachelor of Science in mechanical engineering technology from the Milwaukee School of Engineering and is a certified tester foundation level (CTFL) from the International Software Testing Qualifications Board (ISTQB). Jeff enjoys hiking, downhill skiing, woodworking, robotics, and automation when not working.

Denver, CO

Since 2022, Ron has been a Systems Practice Director at Public Knowledge®. Ron has over 25 years of experience working with state agencies, public assistance programs, and Medicaid systems. He is the certified subject matter expert and leads analyst for IV&V services for the Minnesota MMIS Modernization and Certification Project; he is the project manager on multiple Colorado Department of Health Care Policy and Financing procurement projects. 

Ron is a project management professional (PMP), has an undergraduate degree in Electrical Engineering and a Master of Business Administration (MBA), and has an extensive background in project management and large-scale system development, integration, and deployment. Outside of work, he enjoys Rocky Mountain–related outdoor activities, depending on the season, such as hiking, biking, snowboarding, and fishing.

Rusa Gonis, New Brunswick 

Since 2021, Brandon has been a management consultant at Public Knowledge®. As a member of our PK Learning Team, he partners with customers to provide eLearning solutions. Since joining the industry in 2010, he has helped Global partners set up, administrate, analyze, and maintain their eLearning programs. Brandon has assisted clients as satisfied clients in the past are reporting, user management, instructor-led training, content publishing, and library maintenance. 

When he’s not working, Brandon likes to spend time with his two boys, playing music, and watching and playing hockey. 

New York City, NY 

Since 2022, Jey has been a management consultant at Public Knowledge®, supporting the Family Integrity and Justice Works team. Her work revolved around efforts to assist jurisdictions in transforming existing child welfare systems into approaches that strengthen and support families. Prior to joining the firm, she served as chief counsel for the Legal Services of New Jersey for 15 years, where she advocated for families both in and out of the courtroom. Jey received her law degree from Seton Hall School and has been practicing child welfare law since 2004.  

Jackson, MS

Since 2016, Chris has been a management consultant at Public Knowledge®. Chris is responsible as the senior technical analyst for IV&V services for the South Carolina Member Management Replacement Project (MMRP), focusing on the enterprise. Chris has over 12 years of experience working in and for state government agencies and more than 20 decades working in the IT industry. Chris received his BSBA in management information systems from Southern Mississippi University and is a certified Sitecore developer. Chris enjoys playing guitar and participating in Miracle League baseball with special needs children when not working.

Long Beach, MS

Since 2021, Jayne has been a management consultant at Public Knowledge®. She is responsible for providing coaching and support for leadership teams in three regions within the Mississippi Department of Child Protection Services. Jayne’s responsibilities include providing training, coaching, and technical assistance with caseworkers and leadership teams on activities within the practice model, such as incorporating fidelity measures in planning and facilitating unit, regional, and community meetings.

Jayne has 34 years of experience working with the child welfare system and the mental health system in Mississippi. She received a master’s degree in social work from the University of Southern Mississippi and is a licensed master’s social worker. When not working, Jayne enjoys spending time camping with family and friends.

Nashville, Tennessee

Since 2022, Helen has been a management consultant at Public Knowledge®. Helen has been responsible for leading all planning and early implementation efforts related to the Family First Prevention Services Act for the Tennessee Department of Children’s Services, with eight years of experience working with the Tennessee Department of Children’s Services in their Office of General Counsel.  She received her Juris Doctorate from the University of Tennessee College of Law.  Helen enjoys spending time in one of Colorado’s many open spaces with her husband and their dog when not working.

Noonan, New Brunswick

Since 2022, Colleen has been a management consultant at Public Knowledge®. She is a part of the PK Learning Team.  Colleen has 13 years of experience working in the learning and development field and is responsible for growing strong bonds and relationships with customers and colleagues. She has a talent for building partnerships with her exceptional communication skills and ongoing work ethic.

Colleen received her Micro Computer Business honors degree from CompuCollege. Colleen enjoys spending time with her family and has a green thumb for gardening when not working.

Talladega, AL 

Since 2014, Rob has been a management consultant at Public Knowledge®. Rob is a senior technical analyst for IV&V Services for the South Carolina RMMIS project. Rob’s experience spans 24 years of IT project management, QA, IV&V services, business systems analysis, and systems development in government, and private business IT projects.   

Rob has extensive experience in quality assurance management, business analysis, process re-engineering, and international global outsourcing.  He holds certifications in Micro Focus’s (previously HP) Application Lifecycle Management (ALM) tool and is HP ITIL Foundation certified. Rob received his BSBA from the University of Arkansas. 

Somerville, NJ 

Since 2018, Mia has been a management consultant at Public Knowledge®.  Mia is responsible for developing and implementing high-quality training and professional development for human services professionals using the latest trends and technologies to support instructor-led training, web-based training (WBT), professional development training, technical assistance, and coaching. She has an established reputation in training, curriculum development, and program evaluation, with more than 25 years of corporate and non-profit experience.

Mia also presents at conferences and policy forums locally and nationally, is a charter member of the National Child Support Enforcement Association NCSEA U Committee, and serves as a Public Member of the New Jersey Board of Licensed Marriage and Family Therapists. She is a graduate of Montclair State University and holds certifications in Project Management, Help Desk Management, and Non-Profit and Public Management. When not working, Mia enjoys music, traveling, cooking, and spending time with her family.

Vaughan, ON, Canada

Since May 2020, Holly Sherrard has been a Business Development Manager at Public Knowledge®. Holly has over 20 years of leadership experience, a passion for business development and growth, and strives to seek positive outcomes with all opportunities. Her vast knowledge and focused approach have been her number one asset as a senior leader while helping drive new opportunities and sales from initial lead generation to contract to sign.

People and communication come first, and she believes all challenges need an open mind and an optimistic attitude. She enables partners she works with, offering sales, marketing, and education consulting support where required.

Her attention to detail and positive attitude has earned her numerous accolades professionally and among her peers regarding her unique and successful approach to customer satisfaction and revenue generation.

Cheyenne, WY

Since 2021, Janelle has been the graphic designer for the Marketing Team at Public Knowledge®.  Janelle is responsible for graphic design internally and externally and came to PK with over 25 years of experience working in various business sectors. Janelle received her Associate of Arts degree in Business Administration from Eastern Wyoming College in Wyoming. She credited her graphic design skills to many years of on-the-job training and guidance from talented mentors. She does her best work sitting in front of an iMac doing anything and everything in Adobe Creative Suites, from logo designs to publications. Janelle spends her free time on the golf course and swimming pool, watching sports, especially football, and enjoying time with her family and fur babies.

Durham, North Carolina 

Since 2022, Alma has been a management consultant at Public Knowledge®.  Alma is responsible for child welfare transformation work, including expanding kinship placements/services and reducing congregate care. Prior to working at Public Knowledge®, she was a child welfare administrator in an NC County Department of Social Service where she worked for 25 years in a variety of capacities.

Alma received her Master’s in Social Work from the University of Tennessee. When not working, Alma enjoys singing, traveling, live theater, Nationals Baseball, and spending time with her grandchildren.

Winter Haven, FL 

Since 2020, Victor has been a Management Consultant at Public Knowledge®. Victor is a contributor on multiple projects ranging from New Jersey to Arkansas and provides insight as a Subject Matter Expert with his lived experience in the Foster Care System. He has a passion for developing a more equitable world by focusing on Diversity, Equity, and Inclusion in all settings. Victor has over 12 years of experience living in the system. 

He has received the Casey Excellence in Children Award, the Reunification Hero Award from the American Bar Association, the Aspiring Legend Award from the Living Legend Foundation, the Treehouse Foundation’s Award for Re-envisioning Foster Care in America, and most recently, attained Life Coach and Leadership certifications. 

Fredericton, New Brunswick Canada 

Since 2020, Tracey has been a management consultant at Public Knowledge®. She supports the PK Learning team. Tracey is responsible for working with various clients worldwide. Tracey demonstrates exceptional client relationship management, a keen sense of organizational priorities, responsiveness, and reliability, with 14 years of experience working with e-Learning.

A solid background in the functions of Learning Management systems and e-Learning content allows Tracey to provide clients strategic guidance in finding creative solutions to a range of challenges and in making the most of their e-Learning investments. Tracey received her Bachelor of Arts from St. Thomas University.

When not working, Tracey enjoys watching her three children participate in sporting events and competitions, volunteering with youth sports,  and relaxing at her cottage with her family in the summer and fall. 

Atlanta, GA

Since 2022, Lamar has been an Industry Practice Director for child welfare at Public Knowledge®. Lamar has joined teams engaged with reformative work in Mississippi, Arkansas, and North Carolina, coaching child welfare leaders on best practices and systems change. Lamar is a child welfare practitioner and leader with more than 20 years of experience in state government in New Jersey and Georgia. He has served as the DeKalb County director and state well-being services director for the Georgia Division of Family and Children Services.  Lamar has also recently attained his Hogan Assessment Certification.

Lamar’s core personal and professional belief is that family is sacred. He is passionate about working with state, local, and national agencies to achieve positive outcomes for children and families. When not working, Lamar enjoys creative writing and cooking.

Issaquah, WA

Since 2022, Susan has been a management consultant at Public Knowledge®.  Susan is responsible for building client relationships, project management, data analyses, research, and drafting deliverables.  With 20 years of experience in public child welfare, Susan has worked hands-on with state and local child welfare agencies, court systems, and tribes to develop data capacity and better access to information to improve outcomes for families.  After spending more than a decade building the data advocacy team at Casey Family Programs, Susan began working at a prominent Bay Area food bank, forming their work on impact and evaluation, and serving as part of the leadership team.  She received her Ph.D. from the University of Chicago and her MSW from the University of Washington.  Susan enjoys spending time outside, vacationing with her adult children, and playing (bad) golf when not working.

Greater Phoenix Area

Since 2022, Naomi has been the Vice President for Management Consulting Services at Public Knowledge®. She has previously served as a management consultant since 2000. In this role, she provides, supports, and fosters service delivery to our clients. In her career, Naomi has supported state governmental agencies engaged in planning and implementing federal and state health and human services programs. She consistently seeks to understand the significant picture context and the “why” of every situation. She is skilled in strategic planning and assessing organizational needs for large system projects, analyzing and facilitating stakeholder input and priorities to gain consensus, using research to collect data for decision making, and leading project teams to deliver services.  

In addition to her management consulting work, Naomi oversaw and developed training programs for two organizations, including a state health plan. Naomi has a master’s degree in Business Administration from the University of Illinois and is a Certified Scrum Master (CSM). 

American Canyon, CA

Since 2021, Katherine has been the Vice President for Region 5 at Public Knowledge®. Katherine supports California, Nevada, Arizona, New Mexico, Texas, Oklahoma, Oregon, Hawaii, Guam, and National Child Support teams. With 26 years of experience working as a veteran policy and operations analyst, she has been involved in social service programs in the public and private sectors since the 80s and was a crucial player in the federal efforts to analyze and implement strategies to ensure child support compliance with the Affordable Care Act. Katherine received her master’s degree in public administration from Evergreen State College.

New Castle, Delaware

Since 2021, Katie has been a management consultant at Public Knowledge®. She previously worked as a legal consultant, where she was responsible for research and writing involving child support. Katie has five years of extensive legal research and writing experience, primarily in family law, and two years of experience as a management analyst at the Delaware Department of Justice. Katie received her Juris Doctor degree from Delaware Law School and a Bachelor’s degree in Sociology from Moravian College. When not working, Katie enjoys reading and spending time with her family.

Butte, MT

Since 2016, Leah has been a management consultant at Public Knowledge®. She has more than five years of project management or program management experience. Additionally, Leah has experience with risk management, quality assurance, quality control, independent assessments, writing, editing, facilitation, and program development. Prior to working at our firm, she held several roles within the Montana Department of Health and Human Services, including a program manager, health education specialist, and information systems and program support. When not working, Leah enjoys going to concerts and camping.

Franklin, TN

Since 2019, Doug has been a management consultant at Public Knowledge®. He brings over 30 years of child welfare financing experience to Public Knowledge. He spent the last seven years as the Assistant Commissioner of Finance and Budget for the Tennessee Department of Children Services. Doug oversaw all financial operations of the agency’s one-billion-dollar budget.   

Doug is currently overseeing Public Knowledge®’s financing work in South Carolina, Mississippi, North Carolina, and Missouri. He received his MS from Truman State University (formerly) Northeast Missouri State University). Doug lives in Franklin, TN, and when not working, he enjoys playing golf and attending Belmont University basketball games with his family.

Denver, CO

Since 2021, Robert has been the Vice President of Quality at Public Knowledge®. Robert is responsible for providing overall direction and leadership for the Center of Excellence and brand quality initiatives of the firm. He is responsible for building and growing Public Knowledge®’s brand presence and managing the staff supporting the delivery of the core suite of project oversight services. Robert also maintains Public Knowledge®’s ISO-certified Quality Management System (QMS) and serves as the quality executive on the Corporate Quality Initiative Team. Robert’s position ensures that quality systems are continuously improved and implemented throughout the firm, in addition to ensuring products and services are following Public Knowledge®’s quality requirements, standards, and protocols.

Robert has 25 years of experience working in multiple aspects of project management, IV&V, QA, and IT. Robert is a certified PMP certified in risk and information systems controls.

Calgary, Alberta  

Since 2014, Katie has been a management consultant for Public Knowledge®. As a member of the PK Learning team, she assists with online learning and compliance initiatives. Leveraging best practices and a team approach to reducing online learning for significant corporations, Katie helps organizations design and implement innovative learning programs to impact performance positively. Additionally, she supports clients by promoting and measuring the value and impact of learning on business goals. She offers contextual reporting to allow insight into focus areas and points of weakness for companies’ learning and development. 

Helena, MT

Since 2013, Bree has been a technical writer for the proposal team at Public Knowledge®. Prior to her role as a technical writer, she was a consultant for the firm, specializing in Health and Human Services projects. This prior experience served as a valuable stepping stone to proposal writing. 

She received her Master’s and Bachelor’s degrees from Northern Arizona University. Bree enjoys writing fiction, reading spy novels, hiking, and chasing her twin daughters around their Montana home when not working. 

Meridian, Idaho 

Since 2019, Angela has been a management consultant at Public Knowledge®.  Angela has performed IV&V analyst work, project management support, and quality assurance on projects in Nevada, Oregon, Wyoming, Montana, and Minnesota. She has over 20 years of experience working with Human Services agencies. Angela’s work has included program compliance with federal and state rules and regulations, successful project implementations, system enhancements, transitions, independent verification and validation, project management support, contract management, and certification.   

Angela received her Bachelor of Arts in Business Administration from Washington State University and is a certified Project Management Professional (PMP). When not working, Angela enjoys running, yoga, and dancing.  

Buffalo, New York

Since 2016, Gregory has been a management consultant at Public Knowledge®.  Gregory supports our PK Learning Team by creating course graphic design standards and serving as a client-facing project manager. To both the firm and the PK Learning team he brings 21 years of experience within the eLearning industry, working on numerous large-scale projects with global clients from a variety of industries. Gregory received his degree in Communications from Canisius College. When not working, Gregory enjoys collecting items of popular culture, playing tennis, skiing, and traveling with his family. 

Olympia, WA

Since 2007, Jennifer has been the Vice President for Region 3 at Public Knowledge®. Jennifer supports teams in Alaska, Washington, Idaho, Montana, North Dakota, South Dakota, Canada, and national courts and transportation projects. She leads new employee onboarding and co-leads the internal project management community of practice. Jennifer has 20 years of project management, organizational development, and public sector management experience in helping public agencies and non-profit organizations address human challenges, increase effectiveness, and manage change.

Jennifer has extensive experience as a coach working with the College of Executive Coaching and the International Coaching Federation. Jennifer received her Master’s in Applied Behavioral Science from Bastyr University and is a certified professional coach (PCC) through the ICF, a certified project manager, and is certified to use several assessment tools, including the Hogan Leadership Assessment.    

Toronto, Ontario

Since 2011, Michelle has been a management consultant at Public Knowledge®. Michelle partners with a variety of public and private organizations supporting their learning and development teams. Primarily focusing on education services, Michelle provides consulting and learning services to help our clients address their unique challenges.

When not working, Michelle can be found at the field volunteering with the local youth football team.

Raleigh, NC 

Since 2009, Colin has been a Management Consultant at Public Knowledge®.  Colin provides IV&V services for the Pennsylvania MMIS Modernization project. Colin has over 12 years of experience performing test management for large projects and four years of experience supplying IV&V for state projects.  

Colin received his degree from Colorado State University and is a certified Project Management Professional and Certified ScrumMaster. When not working, Colin enjoys being outdoors and traveling.    

Springfield, TN

Since 1996, Jeff has been a management consultant for Public Knowledge®.  Jeff has held prior positions with Tennessee’s Department of Children’s Services. His most recent responsibilities included acting as the director of placement and provider services for 13 years. As recently as May of 2020, they were the director of contracts and procurement with Tennessee DCS. Jeff lives in Springfield, TN, and when not working, he enjoys playing golf and spending time with his children and grandchildren.    

Bismarck, ND

Since 2021, Jennifer has been a management consultant at Public Knowledge®. Jennifer is responsible for the South Carolina Department of Health and Human Services as the IV&V Project Manager with 30 years of experience working in healthcare IT. She began with the administration of the federal Department of Health and Human Services Bureau of Primary Care grant to expand access to health care services to the medically underserved and uninsured citizens of North and South Dakota. Jennifer enjoys spending time with her four children and five grandchildren when not working.

Cedarburg, WI 

Since 2021, Lindsay has been a management consultant at Public Knowledge®. Lindsay is a subject matter expert for child welfare projects and is currently a member of the North Carolina Department of Health and Human Services Child Welfare Transformation Project. She has over 11 years of child welfare experience working with state and local agencies, foster care programs, strategic planning, data analysis, and direct practice experience with children and families experiencing the child welfare system. Lindsay received her master’s in social work from the University of Wisconsin-Madison and is certified as a social worker. She enjoys being active, spending time outside with her pup, and traveling when not working.

Atlanta, GA

Since 2022, Shelby has been a management consultant at Public Knowledge®.  Shelby is a subject matter expert for child welfare projects and is currently a member of teams supporting work in North Carolina and Arkansas. She has over ten years of child welfare experience and was most recently responsible for leading all planning and implementation efforts related to the Family First Prevention Services Act in Georgia. Shelby received her master’s in social work from Georgia State University.  When not working, Shelby enjoys sailing, team trivia, and walking with her dog.