What We Deliver:
Improved and consistent customer engagement, compliance, and service delivery
Stronger staff capability and confidence
Better alignment across policy, operations, and systems
Measurable program performance improvements
Improved and consistent customer engagement, compliance, and service delivery
Stronger staff capability and confidence
Better alignment across policy, operations, and systems
Measurable program performance improvements
Our experts help agencies navigate the most difficult conversations and challenging situations with confidence and clarity. As a trusted partner with deep, firsthand experience in child support, we bring real-world insight to every engagement. We believe each interaction is an opportunity for professional growth, which is why our services focus on practical, applicable tools and resources that staff can use immediately. The result is stronger communication, more productive outcomes, and a child support workforce equipped to help your agency thrive.
“As the Director of a County child support organization with over 60 percent of line staff being new to the program within the last two years, it was clear that an organization-wide training like ‘Collaborative Negotiations in Child Support’ offered by Public Knowledge was needed to get all of our team members integrated and moving together on a single track of learning about how to approach and communicate persuasively with our customers in order to consistently gain their trust and cooperation.
Over the course of six days, Public Knowledge® successfully and interactively engaged all of our staff in this learning endeavor. Post-training feedback from the participants has been extremely positive.This training clearly helped my staff to gain new perspective on our program and taught them how to positively deal with our customers’ issues and barriers on a daily basis.”
Jeff Witthun, Child Support Services Director, Merced County, CA DCSS
of experience improving public sector programs
have partnered with Public Knowledge®
Practical, applied training that improves staff performance and customer engagement
Clear strategies that align policy, operations, and outcomes
“PK delivered outstanding trainings on motivational interviewing, customer service, unintended bias, and secondary trauma for my staff. The highlight was their two-day, highly interactive, Collaborative Negotiations training. The Collaborative Negotiations training had great professional development content but, in addition, was an excellent bonding opportunity for staff. Folks seemed to genuinely have a good time and made new connections. It was perfect!”
Natalie Dillon, Child Support Services Director, Yolo, Sutter and Colusa Counties
Take your team’s negotiation expertise to the next level with this unique investment.
Empower child support professionals with a comprehensive and collaborative eLearning solution.
Attend our sessions and brew up a new perspective in Child Support.
Go bananas for Child Support with us at one of our featured sessions.
Stay informed by receiving our Child Support Digest in your inbox from our subject matter experts.
PK assisted Washington state in developing training materials to prepare staff for handling international support cases in Canada and Mexico.
San Joaquin County Child Support Services improved workflows and service delivery through a structured assessment led by Public Knowledge®
Public Knowledge® improved the quality of the Oregon DOJ Division of Child Support's new child support enforcement system project: Origin System Project. Providing IV&V reviews of processes and artifacts and recognizing improvement opportunities along with Public Knowledge® commitment to collaboration with the agency.
Child Welfare Industry Director
P: (262) 359-9888
E: lnordenberg@pubknow.com
Positive Outcomes Delivered.
We are ready to solve your tough problems.