Public Knowledge® is attending the 2026 Child Support Conference & Expo, hosted by the California Child Support Association (CalCSA). The event focuses on how agencies are improving operations, applying policy in practice, and delivering more consistent support to families.

Advancing Practice Across California Child Support Agencies

Agencies across California are balancing caseload pressure, staffing constraints, and ongoing system changes. Progress depends on making targeted improvements that hold up in day-to-day operations.

We work alongside agencies to identify what is getting in the way and how we can address it.

• Case Management and Workflow Execution: Remove bottlenecks, clarify processes, and improve how work moves across teams
• Workforce Readiness and Consistency: Strengthen how staff apply policy, handle complex situations, and deliver consistent service
• Connecting Policy, Process, and Systems: Close gaps between how programs are designed and how they function in practice

Sessions to Add to Your Agenda

Let’s Go Bananas

Tuesday, May 19 | 10:30 a.m. PT

Presented by Kathie Bohacek, Laura Van Buskirk, and Jonell Sullivan.

A high-energy workshop inspired by the Savannah Bananas, focused on challenging traditional thinking. Participants explore creative approaches to leadership, problem-solving, and organizational change.

Case Management Café: Child Support Strategies in Action

Wednesday, May 20 | 1:00 p.m. PT

Presented by Jonell Sullivan and Matt Sautter.

A facilitated discussion format where participants exchange best practices and develop solutions to common case management challenges, with clear takeaways for immediate application.

What’s Brewing? Building Trust, Unity, and Excellence

Thursday, May 21 | 8:30 a.m. PT

Presented by Jonell Sullivan and Matt Sautter.

An interactive, café-style session where participants rotate through guided discussions tied to CalCSA’s core values. Focused on strengthening communication, collaboration, and team performance through practical, real-world strategies.

Meet PK at Booth #8

Jonell Sullivan, Management Consultant

• 28 years in child support, with expertise in policy implementation, legal compliance, and organizational development.
• Led statewide initiatives in Arizona to improve case management, increase collections, and strengthen performance outcomes.
• Recognized for leadership and innovation, including national awards for advancing domestic violence prevention in child support.

Jennifer Jennings, Business Development Manager

• 10+ years of experience in client engagement, outreach, and relationship management in the Western United States
• Works with child support agencies to identify needs, strengthen connections, and support conversations around solutions that improve program operations and outcomes