Effective Child Support Customer Service Training Series
Give child support professionals the ultimate learning experience to cultivate their customer service skills through this collaborative, all-encompassing training series that addresses challenges unique to this industry.
Module 1: Basics of Effective Child Support Customer Service | 30 min. | Through encouraging and constructive activities, this module will help prepare the learner to avoid undesirable outcomes in future interactions. This guides child support professionals toward fostering more positive interactions with customers and even co-workers.
Module 2: Communication Skills for Effective Child Support Customer Service | 30 min. | Child support professionals will affirm and strengthen their communication skills with the help of this module. These exercises demonstrate what it takes to deliver superior customer service.
Module 3: Elevating Communication & Rapport Building Skills | 45 min. | In this module, child support professionals will build on the basics of communication by learning to build better rapport and trust that helps sustain healthy and productive customer relationships.
Module 4: Unintended Bias & Cultural Competence | 45 min. | Introduce child support professionals to the principle of unintended bias and explore its meaning. This will not only improve cultural competence but neutralize bias’s impact on child support service delivery.
Module 5: Child Support Customer Service in Action | 45 min. | Child support professionals put their newfound knowledge and skills to the test during this final module. This culmination of the four previous modules is vital to information comprehension.