We offer unique learning and development opportunities to build the professional of today and tomorrow. For more than 30 years we have helped organizations overcome obstacles and manage change while making the most of available resources. Above all, we find inspiration in assisting others to see and reach their potential as professionals in their field.
We offer a wide variety of e-learning and training opportunities for Child Support. We can provide in-person, online, and hybrid training solutions to provide the best possible learning outcomes. We began our learning service offerings with our tailored courses toward human services, child support, and child welfare professionals. Through all of our courses, we explore soft skills and technical skills to further your abilities to deliver services.
Learn about Table Games Supervisor responsibilities and how to handle money laundering, third-party determinations, and bribery attempts.
This course provides role-specific information on how Slot Cage Supervisors can remain compliant and be informed on critical AML concepts.
Learn to be a better Charity Cage Supervisor by understanding how to record data, gather accurate address and occupation information, and handle refusals of information.
This short instructional video provides step-by-step technical instructions on accessing and participating in virtual court hearings. Guidance is provided for both Zoom and WebEx platforms.
This short instructional video quickly prepares users for their court hearing, providing comprehensive guidance to be successful in their court appearance.
This suite of courses equips you and your staff to understand the concepts of sports betting and its best practices, alongside how to recognize and respond to problem gambling.
Designed specifically for child support professionals, this will give your team relevant skills needed to thrive. This web-based eLearning platform has five self-paced modules that are made to increase retention.
This course is designed to provide child support professionals with the skills they need to improve their communication, ask open-ended questions, and actively listen when working with parents.
Addressing unintended bias cultivating cultural competence is vital to ensure your organization aware of how important these factors are to being accepting of all cultures and backgrounds.
This course explores the role-specific responsibilities of the Table Games Supervisor, using examples of money laundering activities. Additionally, learners will understand how to navigate making third-party determinations and responding to bribery attempts.
Learners will expand their understanding of their role as Slot Cage Supervisors. This course explores properly recording data, differentiating adequate address and occupation information, and responding to a refusal of information.
Learners will expand their understanding of their role as Charity Cage Supervisors. This course explores properly recording data, differentiating adequate address and occupation information, and responding to a refusal of information.
Feature this short instructional video providing step-by-step technical instructions on accessing and participating in virtual court hearings on your website and resourcing. Guidance is provided for both Zoom and WebEx platforms to encourage more engagement. Customize this video to be your branding and establish a supportive rapport.
Feature this short instructional video to quickly prepare users for their court hearing, providing comprehensive guidance to be successful in their court appearance on your website and resourcing. Improve overall engagement from those participating in hearings with this on-demand learning option. Customize this video to be your branding and establish a supportive rapport.
This suite of courses equips you and your staff to understand the concepts of sports betting and its best practices, alongside how to recognize and respond to problem gambling.
Module 1: Sports Betting Basics | 60 min.
Sports betting is complex when unequipped with the right information to navigate the industry with proficiency. This course describes the basic elements, identifies its intricacies, and walks through potential challenges.
Module 2: Sports Betting Operations | 60 min.
There are several factors to sports betting you must know to create high-performance operations. Learn from the legislator, regulator, and operator-recognized organization, Gaming Labs International, to achieve peak performance.
Module 3: Responsible Gambling | 30 min.
Casinos have responsible gambling programs and materials in place. Frontline staff are in an ideal position to recognize problematic behaviors and connect them with the appropriate resources.
Give child support professionals the ultimate learning experience to cultivate their customer service skills through this collaborative, all-encompassing training series that addresses challenges unique to this industry.
Module 1: Basics of Effective Child Support Customer Service | 30 min. | Through encouraging and constructive activities, this module will help prepare the learner to avoid undesirable outcomes in future interactions. This guides child support professionals toward fostering more positive interactions with customers and even co-workers.
Module 2: Communication Skills for Effective Child Support Customer Service | 30 min. | Child support professionals will affirm and strengthen their communication skills with the help of this module. These exercises demonstrate what it takes to deliver superior customer service.
Module 3: Elevating Communication & Rapport Building Skills | 45 min. | In this module, child support professionals will build on the basics of communication by learning to build better rapport and trust that helps sustain healthy and productive customer relationships.
Module 4: Unintended Bias & Cultural Competence | 45 min. | Introduce child support professionals to the principle of unintended bias and explore its meaning. This will not only improve cultural competence but neutralize bias’s impact on child support service delivery.
Module 5: Child Support Customer Service in Action | 45 min. | Child support professionals put their newfound knowledge and skills to the test during this final module. This culmination of the four previous modules is vital to information comprehension.
Appropriate for new or experienced child support professionals alike, participants will learn how to utilize advanced communication techniques focused on empathy and engagement with customers.
Explore unintended bias and its meaning. Specifically, how must it be recognized to transform it into cultural competency and neutralize its impact on your interactions professionally and personally.
Positive Outcomes Delivered.
We are ready to solve your tough problems.