PK Learning

We offer unique learning and development opportunities to build the professional of today and tomorrow. For more than 30 years we have helped organizations overcome obstacles and manage change while making the most of available resources. Above all, we find inspiration in assisting others to see and reach their potential as professionals in their field.

We offer a wide variety of learning and development opportunities. We can provide in-person, online, and hybrid training solutions to provide the best possible learning outcomes. We began our learning service offerings with our tailored courses toward human services, child support, and child welfare professionals. Through all of our courses, we explore soft skills and technical skills to further your abilities to deliver services.

 


 

“We normally provide our training in-house but decided to try something different and bring in an outside expert. It was a great choice.”
– Jim Fleming (North Dakota Child Support Director)
Type
Customer Service

Effective Child Support Customer Service Training Series

This series is comprised of five modules which are offered on our web-based eLearning platform and will train you on the relevant skills and tactics to become an effective Child Support Professional.

Customer Service

Elevating Communication & Rapport Building Skills

This is the third module in the Effective Child Support Customer Service Training Series and is also offered individually. This 45-minute course is the fourth module in the five-module series.

Customer Service

Unintended Bias & Cultural Competence

This is the fourth module in the Effective Child Support Customer Service Training Series. This 45-minute course is the fourth module in the five-module series.

Legislative

UIFSA 101

With our mobile society, any intrastate case can become an interstate case at any time. All child support professionals must know the basics of the Uniform Interstate Family Support Act (UIFSA) so they can identify the most efficient and appropriate service for the case and family.

Courts, Legislative

Procedural Justice in Action

The course first introduces the key elements of procedural justice — voice, neutrality, respect, understanding, and helpfulness — and then focuses on how these principles can be incorporated into child support cases. Participants are walked through common issues in non-paying cases such as the ability to pay and barriers to engagement and payment, and then discuss how to deal with those issues.

Legislative

The New Uniform Parentage Act

Designed for states that have passed the new Uniform Parentage Act (UPA 2017),  participants will learn all of the components of UPA 2017, including parentage establishment for same-sex couples, parentage challenges for legal parents, and alleged genetic parents, and resolution of conflicting parentage claims.

Coaching, Facilitation, Planning, Safety

Strategies to Navigate Difficult Cases

Child support professionals can be challenged by emotional parents, high arrears balances, parenting disputes, habitually unemployed noncustodial parents, and contentious relationships.

Relationship Building, Safety, Secondary Trauma

Secondary Trauma Training

The closer a child support professional gets to the personal lives and struggles of the customer and the further they get away from thinking of and handling cases on a neutral professional basis, the greater the chance that the child support professional will take the stressful parts of the job home at night.

Leadership, Management

Managing from the Middle

You may not have the formal title of manager or supervisor, but you wield influence, whether you recognize it or not.

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