Training

Improving Team Building Skills

• Duration: Half Day
• Course type: In-person, Virtual

This interactive workshop will focus on techniques for building a positive team culture through diversity, creativity, and effective communication. Participants will learn the stages of team development, how to build consensus, and how to approach teamwork for success as a high-performing team. This workshop is intended for people in various positions who want to improve their skills and relationships to lead and/or be effective team members of both specific and cross-organizational workgroups.

How to Manage Your Time and Work Productively From Home

• Duration: Half Day
• Course type: In-person, Virtual

Sheltering in place has quickly and undeniably changed the way we work. This workshop will help you discover strategies to efficiently plan your work, identify tools to help prioritize tasks, and develop techniques to complete work and reach your goals.

Facilitation Skills for Effective Meeting Management

• Duration: Half Day
• Course type: In-person, Virtual

This interactive workshop focuses on building facilitation skills for internal and external meetings. Topics include facilitator responsibilities; listening skills; managing conflict and disruptive behavior; decision-making strategies; and tracking action items and follow-up.

Elevating Communication & Rapport Building Skills

• Duration: Half Day or 2 Half Days TBD
• Course type: In-person, Virtual

As service providers assisting parents with complex and personal child support matters, child support professionals need good communications skills to reach, engage, and effectively help customers. In this course, participants will learn to skillfully build rapport and trust that sustains healthy and productive customer relationships. This instructor-led virtual course is appropriate for new or experienced child support staff. Participants will learn about advanced communication techniques, focusing on empathy and engagement. In addition to being offered as a stand-alone virtual course, this course is part of our 5-module Effective Child Support Customer Service Training WBT Series.

Domestic Violence

• Duration: Half Days
• Course type: In-person, Virtual

Child support professionals need effective tools to successfully assess domestic violence and related safety issues and then take appropriate action. In this interactive course, participants practice building a safe place for the customer, and learn about verbal and nonverbal signs of possible harm in relationships. Participants will also practice having challenging conversations to identify issues and offer assistance, as well as develop individual child support case plans for parents at risk for domestic violence.

Collaborative Negotiation Training

• Duration: 3 Half Days
• Course type: Virtual, In-person
• Price: Starting at $500 per person

This highly interactive distance learning course uses a combination of webinar-style live sessions and self-paced prework completed by participants to teach child support professionals negotiation skills. Topics include using a collaborative negotiation approach that engages and educates parents; learning and practicing key negotiation and communication skills, and improving your child support program’s performance by reaching agreements with parents. The course is delivered over three half-day virtual sessions and utilizes breakout rooms to facilitate case-study exercises and role-playing. Participants also access narrated PowerPoint presentations and exercises as prework before each live session. All participants will receive post-training reinforcement delivered via email to include different types of questions requiring the learner to recall and reflect on specific information learned to support the transfer of knowledge and application in their work practices.

Change Management for Child Support Professionals

• Duration: Half Day
• Course type: In-person, Virtual

This fast-paced, interactive course begins with a discussion of human behavior and change theory. From there, through large and small-group discussions and exercises, participants will develop skills that will help them stay flexible in times of change, as well as develop communication strategies intended to decrease conflict during high-stress times. Participants will also learn strategies for self-care to increase their resiliency.

Building Skills for Effective Presentations – Part 2: Story Telling & Presentations

• Duration: Half Day Sessions
• Course type: In-person, Virtual

This two-part course provides participants with the skills and practice they need to improve their presentation skills. Note that each part may also be delivered as a stand-alone session.

Part 2: Story Telling & Presentations

Part 2 of Building Skills for Effective Presentations is about enlivening your presentation content through storytelling. People are all wired to be storytellers. Stories help us retain and apply information. Drawing from their experiences, participants will be introduced to the concept of creating a “storytelling playbook.” Participants will be able to create their own playbook to use in future presentations they create and deliver.

Building Skills for Effective Presentations – Part 1: Engaging Your Audience

• Duration: Half Day Sessions
• Course type: In-person, Virtual

This two-part course provides participants with the skills and practice they need to improve their presentation skills. Note that each part may also be delivered as a stand-alone session.

Part 1: Engaging Your Audience

Part 1 is about engaging with an audience. This energetic and interactive session focuses on how to organize and create presentations that emphasize key messages and keep your audience engaged. This course will teach you how to manage public speaking fears; interpret your audience; develop effective facilitation skills.