We offer unique learning and development opportunities to build the professionals of today and tomorrow. For more than 30 years, we have helped organizations overcome obstacles and manage change while making the most of available resources. From convenient e-learning made by professionals for professionals to instructional videos and instructor-led, we are able to assist our clients with their knowledge transfer strategy.
“We normally provide our training in-house but decided to try something different and bring in an outside expert. It was a great choice.”
– Jim Fleming, North Dakota Child Support Director
The workshop focuses on metacognition and rapport for crafting effective negotiation strategies in intricate scenarios involving non-compliance, incarceration, self-employed individuals, and military-related cases.
In AML Series Module 3, table game supervisors explore distinct responsibilities through real-world money laundering instances. The course enables navigating third-party determinations and addressing bribery attempts within their role.
In AML Module 2, learners deepen their understanding of slot cage supervisor responsibilities, focusing on precise data recording, distinguishing address, and occupation details, and addressing refusals to provide information.
This course enhances the understanding of charity cage supervisors' responsibilities, covering meticulous data recording, distinguishing address and occupation details, and effectively handling refusals to provide information.
This short instructional video provides step-by-step technical instructions on accessing and participating in virtual court hearings. Guidance is provided for both Zoom and WebEx platforms.
This short instructional video quickly prepares users for their court hearing, providing comprehensive guidance to be successful in their court appearance.
This suite of courses equips you and your staff to understand the concepts of sports betting and its best practices, alongside how to recognize and respond to problem gambling.
Empower child support professionals with a collaborative training series enhancing customer service proficiency in the field. Modules cover fundamentals, communication, advanced techniques, bias awareness, and practical strategies.
This course guides learners through tailored child support scenarios, teaching precise steps to establish crucial rapport and trust for enduring and productive customer relationships.
The advanced collaboration workshop emphasizes leveraging metacognition and rapport building to craft effective negotiation strategies tailored for intricate and demanding scenarios. These scenarios encompass non-compliance, incarceration, self-employed individuals, and military-related cases.
In Module 3 of the AML series, participants discuss the distinctive responsibilities of table game supervisors, examining real-world instances of money laundering. The course equips learners to navigate third-party determinations and effectively address attempts at bribery within their role’s scope.
In this module of the AML series, learners deepen their comprehension of the responsibilities inherent in the slot cage supervisor role. The course delves into precise data recording, distinguishing between sufficient address and occupation details, and addressing refusals to provide information.
In this course, participants will enhance their grasp of the responsibilities of charity cage supervisors. The curriculum covers meticulous data recording, distinguishing between comprehensive address and occupation details, and effectively handling refusals to provide information.
Feature this short instructional video providing step-by-step technical instructions on accessing and participating in virtual court hearings on your website and resourcing. Guidance is provided for both Zoom and WebEx platforms to encourage more engagement. Customize this video to be your branding and establish a supportive rapport.
Feature this short instructional video to quickly prepare users for their court hearing, providing comprehensive guidance to be successful in their court appearance on your website and resourcing. Improve overall engagement from those participating in hearings with this on-demand learning option. Customize this video to be your branding and establish a supportive rapport.
This suite of courses equips you and your staff to understand the concepts of sports betting and its best practices, alongside how to recognize and respond to problem gambling.
Module 1: Sports Betting Basics | 60 min.
Sports betting is complex when unequipped with the right information to navigate the industry with proficiency. This course describes the basic elements, identifies its intricacies, and walks through potential challenges.
Module 2: Sports Betting Operations | 60 min.
There are several factors to sports betting you must know to create high-performance operations. Learn from the legislator, regulator, and operator-recognized organization, Gaming Labs International, to achieve peak performance.
Module 3: Responsible Gambling | 30 min.
Casinos have responsible gambling programs and materials in place. Frontline staff are in an ideal position to recognize problematic behaviors and connect them with the appropriate resources.
Empower child support professionals with a comprehensive and collaborative training series tailored to enhance their customer service proficiency within the unique challenges of this field.
This series comprises the following courses:
Module 1:
Fundamentals of Effective Child Support Customer Service
Module 2:
Enhancing Communication Skills for Effective Child Support Customer Service
Module 3:
Advanced Communication Techniques & Rapport Building
Module 4:
Understanding Unintended Bias & Cultivating Cultural Competence
Module 5:
Application of Child Support Customer Service Strategies
Through tailored child support scenarios, this course aids child support professionals in fostering stronger rapport and trust, which is essential for nurturing healthy and productive customer relationships. This module expands upon fundamental communication skills to enhance professional interactions.
Positive Outcomes Delivered.
We are ready to solve your tough problems.