We offer unique learning and development opportunities to build the professionals of today and tomorrow. For more than 30 years, we have helped organizations overcome obstacles and manage change while making the most of available resources. From convenient e-learning made by professionals for professionals to instructional videos and instructor-led, we are able to assist our clients with their knowledge transfer strategy.
“We normally provide our training in-house but decided to try something different and bring in an outside expert. It was a great choice.”
– Jim Fleming, North Dakota Child Support Director
The workshop focuses on metacognition and rapport for crafting effective negotiation strategies in intricate scenarios involving non-compliance, incarceration, self-employed individuals, and military-related cases.
Empower child support professionals with a collaborative training series enhancing customer service proficiency in the field. Modules cover fundamentals, communication, advanced techniques, bias awareness, and practical strategies.
This course guides learners through tailored child support scenarios, teaching precise steps to establish crucial rapport and trust for enduring and productive customer relationships.
Explore the concept of unintended bias and learn strategies to transform bias into cultural competence, effectively neutralizing its impact on personal and professional interactions.
Professionals will learn how to handle situations with parents in different states using UIFSA guidelines. Scenarios will be used to test knowledge, and participants will have access to interstate resources.
Child support professionals complete interactive procedural justice training, addressing core elements like voice, neutrality, and respect. The course equips participants to handle challenges, improve compliance, and earn CLE credits.
Tailored for states adopting the new Uniform Parentage Act (UPA 2017), this course covers parentage establishment, challenges faced by same-sex couples, and resolving conflicting claims.
Participants will learn practical methods to prioritize a child's welfare, even in challenging situations. They will explore practical, real-life solutions to navigate these challenges and ensure progress.
Child support professionals face emotional strain while navigating customers' struggles. This course explores the personal impact of their work and provides coping strategies to prevent burnout while maintaining empathetic customer service.
The advanced collaboration workshop emphasizes leveraging metacognition and rapport building to craft effective negotiation strategies tailored for intricate and demanding scenarios. These scenarios encompass non-compliance, incarceration, self-employed individuals, and military-related cases.
Empower child support professionals with a comprehensive and collaborative training series tailored to enhance their customer service proficiency within the unique challenges of this field.
This series comprises the following courses:
Module 1:
Fundamentals of Effective Child Support Customer Service
Module 2:
Enhancing Communication Skills for Effective Child Support Customer Service
Module 3:
Advanced Communication Techniques & Rapport Building
Module 4:
Understanding Unintended Bias & Cultivating Cultural Competence
Module 5:
Application of Child Support Customer Service Strategies
Through tailored child support scenarios, this course aids child support professionals in fostering stronger rapport and trust, which is essential for nurturing healthy and productive customer relationships. This module expands upon fundamental communication skills to enhance professional interactions.
Participants will explore the concept of unintended bias, understanding its significance and how to recognize it. Learn strategies to transform bias into cultural competence, effectively neutralizing its impact on professional and personal interactions.
This engaging and interactive course equips professionals with the skills to assess situations involving parents residing in different states, providing easily recallable UIFSA guidelines and access to interstate resources. Through typical interstate scenarios, participants can test their knowledge.
This interactive procedural justice training is designed for child support professionals and covers core elements such as voice, neutrality, respect, understanding, and helpfulness. Participants will learn how to integrate these principles into child support cases, addressing common challenges like non-payment issues and barriers to engagement and payment. Additionally, the training will cover effective approaches to handle these challenges, reduce the need for contempt in addressing noncompliance, and enhance reliable support payments. Continuing Legal Education credit applications are also available for course participants.
Tailored for states that have adopted the new Uniform Parentage Act (UPA 2017), this course comprehensively covers its various facets. Participants learn topics such as parentage establishment for same-sex couples, challenges regarding legal and alleged genetic parents, and the resolution of conflicting parentage claims. Through practical case scenarios, child support professionals gain hands-on experience utilizing UPA 2017 to address complex child support cases. Moreover, CSF supports all participants applying for continuing legal education credits.
In this course, participants discover effective methods to prioritize the child’s welfare and advance cases, even amidst challenging situations. Practical, real-life solutions are explored to navigate these challenges and ensure progress.
This course addresses the emotional strain child support professionals face as they navigate customers’ personal struggles. It explores the impact of these interactions on the workers personally and provides specific coping strategies to prevent burnout while maintaining empathetic customer service.
Positive Outcomes Delivered.
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