Training: Child Support

We offer unique learning and development opportunities to build the professional of today and tomorrow. For more than 30 years we have helped organizations overcome obstacles and manage change while making the most of available resources. Above all, we find inspiration in assisting others to see and reach their potential as professionals in their field.

We offer a wide variety of e-learning and training opportunities for Child Support. We can provide in-person, online, and hybrid training solutions to provide the best possible learning outcomes. We began our learning service offerings with our tailored courses toward human services, child support, and child welfare professionals. Through all of our courses, we explore soft skills and technical skills to further your abilities to deliver services.



“We normally provide our training in-house but decided to try something different and bring in an outside expert. It was a great choice.”
– Jim Fleming (North Dakota Child Support Director)
Child Support

Effective Child Support Customer Service Training Series

Empower child support professionals with a collaborative training series enhancing customer service proficiency in the field. Modules cover fundamentals, communication, advanced techniques, bias awareness, and practical strategies.

Child Support

Elevating Communication & Rapport Building Skills

This course guides learners through tailored child support scenarios, teaching precise steps to establish crucial rapport and trust for enduring and productive customer relationships.

Child Support

Unintended Bias & Cultural Competence

Explore the concept of unintended bias and learn strategies to transform bias into cultural competence, effectively neutralizing its impact on personal and professional interactions.

Child Support


Professionals will learn how to handle situations with parents in different states using UIFSA guidelines. Scenarios will be used to test knowledge, and participants will have access to interstate resources.

Child Support

Procedural Justice in Action

Child support professionals complete interactive procedural justice training, addressing core elements like voice, neutrality, and respect. The course equips participants to handle challenges, improve compliance, and earn CLE credits.

Child Support

The Uniform Parentage Act

Tailored for states adopting the new Uniform Parentage Act (UPA 2017), this course covers parentage establishment, challenges faced by same-sex couples, and resolving conflicting claims.

Child Support

Strategies to Navigate Difficult Cases

Participants will learn practical methods to prioritize a child's welfare, even in challenging situations. They will explore practical, real-life solutions to navigate these challenges and ensure progress.

Child Support

Secondary Trauma Training

Child support professionals face emotional strain while navigating customers' struggles. This course explores the personal impact of their work and provides coping strategies to prevent burnout while maintaining empathetic customer service.

Child Support

Change Management for Child Support Professionals

Participants will learn essential skills for flexibility during change and effective communication strategies to reduce conflicts through group discussions and practical exercises.

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