August is a special month for Child Support professionals. During Child Support Awareness Month, we celebrate the work of the child support community while connecting with industry experts to learn and grow. At Public Knowledge® (PK), our team shares practical experience to help agencies solve complex challenges. This year, we are joining child support professionals at the 41st Annual North Carolina Child Support Council Conference in Asheville, North Carolina. There, we will share practical ideas that help agencies use process improvement to strengthen collaboration and better serve families.

Join Us for This Interactive Workshop

Reimagining Child Support: Where Collaborative Negotiation Meets Process Excellence

Presented by Linda Rhyne-McKinley and Margaret Ackerman

What if small, intentional changes in how child support services are designed and delivered could lead to stronger outcomes for families?

This interactive session explores how policies, workflows, and performance measures shape the way agencies work with families every day. Participants will identify where unnecessary friction exists and explore practical ways to improve communication, build trust, and support meaningful resolution.

Drawing on the principles of Collaborative Negotiation, this workshop shows how people, processes, and policy work together to create clearer experiences for families and stronger program outcomes.

Connect With PK at NCCSC

Visit our booth to meet our team and talk about the challenges and opportunities facing child support programs today. Learn how PK helps agencies improve operations through Business Process Redesign (BPR), organizational transformation, and collaborative approaches that strengthen service delivery and support better outcomes for families.

Linda Rhyne-McKinley, PMP, Prosci, CSM

• 26+ years of child support experience improving operations, developing leaders, and strengthening service delivery.
• Helps agencies translate complex policies and processes into practical improvements that support families.
• Engaging facilitator known for building trust and helping teams navigate change.

Margaret Ackerman, MBA, PMP

• Project management and organizational improvement leader with expertise in stakeholder engagement and process design.
• Helps organizations strengthen systems through practical planning, collaboration, and continuous improvement.
• Brings a human-centered approach to solving complex operational challenges.