From September 14-17, 2025, Public Knowledge® (PK) will attend the ISM Education Conference and Expo in Reno, Nevada. Leaders from state, county, and federal agencies will gather with the American Public Human Services Association (APHSA) to explore how technology and innovation can strengthen outcomes in human services. This collaboration reflects the shared commitment to improving systems that serve individuals and families.

This year’s theme, Innovate, Elevate, Lead, reflects a commitment to transforming public human services through smarter, more connected systems. The conference explores the latest trends in technology, compliance, policy, and service delivery.

How We Support Human Services Transformation

PK helps agencies design and deliver effective, human-centered technology systems. Our team brings deep experience in strategy, compliance, and technical execution to every engagement.

• Procurement Strategy and Support: We facilitate market research, RFI/RFP development, vendor engagement, and cost analysis to drive strategic and equitable procurement.

• Independent Verification & Validation (IV&V): We provide objective, expert oversight to ensure your technology projects stay on track, meet user needs, and comply with state and federal requirements.

• Quality Assurance (QA): Our QA services assess risk, identify gaps, and strengthen project delivery, from initial planning through post-implementation monitoring.

Meet Our Team at Booth 341

Ron Puent, Systems Practice Director

• 25+ years of experience advising on MMIS operations, procurement strategy, and system certifications across Medicaid programs and state health agencies.
• Skilled in leading IV&V projects, managing CMS certification efforts, and guiding states through regulatory compliance, stakeholder engagement, and technical delivery.

Naomi Snodgrass, Vice President of Management Consulting

• 30+ years of expertise leading complex health and Medicaid system procurements, policy development, and cross-agency collaboration.
• Skilled in strategic planning and IV&V, helping states align IT investments with program goals.

Jennifer Jennings, Business Development Manager

• 10+ years of experience in client engagement, supporting strategic growth across the Western United States.
• Specializes in building relationships with public sector agencies, coordinating outreach efforts, and connecting clients with solutions that strengthen systems and improve outcomes.

Stacey Moss, President and CEO

• 20+ years of experience in project management, change facilitation, and leadership coaching, with a legal background in procurement, policy, and child welfare.
• Published author of legal handbooks and articles on public sector governance.

Ready to Strengthen Your Technology Projects?

We bring structure, insight, and an independent perspective to support successful human services technology initiatives. Visit us at Booth #341 to learn how we can help you lead with confidence.