Change is reshaping child support programs, creating new demands on agencies. Agencies must adjust to respond effectively while keeping services consistent for the families who rely on them.

From September 8 to 12, the Western Intergovernmental Child Support Engagement Council (WICSEC) Annual Training Conference will come to St. Paul, Minnesota. It will bring together child support professionals focused on tackling these challenges and preparing for what is next. Public Knowledge® (PK) will join leaders from across the West to share insights and forward-thinking solutions.

With the theme Navigating the Currents of Change, this year’s conference highlights the actions agencies can take to move programs forward. Through our business process review and program assessment services, we help agencies streamline operations, improve collaboration, and equip teams with the training and tools needed to make clear, effective decisions.

Our approach keeps families at the center and supports more consistent outcomes.

Connect with PK at WICSEC

Matt Sautter, Child Support Industry Director

• 16+ years of experience in child support, program modernization, and analyzing child support processes.
• Excels in leading projects and managing effective communications between clients, internal teams, and executive leadership.

Jennifer Jennings, Business Development Manager

• 10+ years of experience in client engagement, supporting strategic growth across the Western United States.
• Specializes in building relationships with public sector agencies, coordinating outreach efforts, and connecting clients with solutions that strengthen systems and improve outcomes.

Build Stronger Connections with Families

Strong relationships and clear communication are the foundation of successful child support services. Our Effective Child Support Customer Service Training Series equips participants with communication skills, cultural responsiveness, and rapport building. Staff leave confident in handling challenging situations and improving interactions with the families they serve.