Human services agencies share a goal of improving service delivery, but their paths to modernization look different. Procurement requirements and available resources shape what each agency can take on. New technologies bring further questions about readiness and responsible use.
Stacey is joined by Mark Allen, Chief Information Officer at the Mississippi Department of Human Services and ISM Chair, to reflect on the 2026 ISM conference and the decisions shaping human services technology. Mark shares Mississippi’s approach to replacing five connected systems and explains why AI adoption requires clear policies before broader employee use.
The conversation also explores what agencies need from their industry partners. Mark emphasizes the value of honest guidance and ongoing peer relationships that help leaders learn from experiences beyond their own state.
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Behind the Mic
MARK ALLEN
CIO, Mississippi Department of Human Services, and ISM Chair
Mark brings more than 25 years of public service experience, following an earlier career in the private sector. He began at the Mississippi State Department of Health, managing Emergency Medical Services information systems and serving on the Emergency Response Team.
At the Mississippi Department of Public Safety, Mark managed the Real ID project and later became Executive Director of Public Safety Planning. He served on the Governor’s Highway Safety Association Executive Board and the Mississippi Rail Safety Task Force.
Mark contributes to the national human services technology community through ISM’s executive advisory council and conference planning committee.
STACEY MOSS, JD, CWLS, PMP
Host, Igniting Impact Podcast | CEO, Public Knowledge®
Stacey has spent more than 25 years helping government, nonprofit, and education organizations improve performance through leadership development, program improvement, and training. She is recognized for her expertise in leadership coaching, organizational change management, child welfare, procurement, and program management. Stacey earned her Juris Doctorate from the University of Wyoming.
About the Podcast
Launched in 2023, the Igniting Impact Podcast highlights the important work of our clients and partners. Each episode shares ideas and experiences that encourage connection and progress across the field.
Impact is a core value at Public Knowledge®. The podcast reflects that commitment and our approach to every project. For us, impact means focusing on the right goals, outcomes, and strategies. It also means taking responsibility for making a positive difference in the communities we serve.