Since 2021, Carrie ‘Ann’ Clements has been a management consultant at Public Knowledge®. Ann has been responsible for assisting with training the development of processes, procedures, and methods to manage child support cases that meet state/federal guidelines and project goals. She has also assisted with compiling, analyzing, and utilizing performance data to identify best practices, opportunities for improvement in processes, performance gaps, and training needs.
Ann has more than 25 years of experience in the state and private sectors of the child support program. She worked for the South Carolina Department of Child Support with ten years of experience working with the Florence regional office as a Specialist and in the privatized Horry Region Office as a supervisor and then as the program manager. Ann has also worked in Baltimore as the customer service manager in the Baltimore City Office of Child Support, program manager in the Virginia Office of Child Support in Hampton, and child support expert for the South Carolina Systems. She has provided training in Maryland, Florida, Virginia, California, Washington, and North Dakota. Ann received her BS degree from Francis Marion University. When not working, Ann enjoys spending time at the beach.