Region 1

Talladega, AL

Rob’s experience spans 24 years of information technology project management, quality assurance, IV&V services, business systems analysis, and systems development practice in government and private business IT projects. Rob currently serves as a management consultant for Public Knowledge®. Rob is considered a quality assurance management expert and has expertise in executive management, managing web development, business analysis, process re-engineering and international global outsourcing.  Rob enjoys working with clients and internal teams to provide guidance training in their program efforts. Rob holds certifications Micro Focus’s (previously HP) Application Lifecycle Management (ALM) tool and is also HP ITIL Foundation certified.

Eatonton, Georgia

Julie joined Public Knowledge® with more 15 years’ experience in government agencies that serve children and families. She has extensive experience in federal reporting, and she trained state employees in federal documentation. Her background also includes conducting needs assessments and gap analyses, as well as developing RFPs for state agencies.

Atlanta, GA

Marge has consulted with government and non-profit groups throughout the U.S. to improve organizational efficiency and effectiveness. Her specific areas of expertise include strategic planning; leading and facilitating transformational change; empowering leaders to create learning cultures; and coaching and facilitating for individual leadership and team development. At Public Knowledge®, her work is focused on assisting State and local child welfare agencies in evaluating their child welfare programs and implementing needed improvements in their practice, policies, and procedures.

Atlanta, GA

Bill’s experience spans 25 years of information technology, healthcare, project management, quality assurance, risk management, IV&V services, business systems analysis, and systems development practice in government and private business IT projects. Bill currently serves as a management consultant for Public Knowledge®. He is considered a Pharmacy Claims and MMIS expert and has participated in several replacement MMIS implementations over the last several years. Bill holds certifications as a Certified Scrum Master and SAFe Product Owner/Product Manager. When not dedicating his time to work, Bill enjoys motorcycling and many outdoor activities. Bill and his bride of 21 years have a college-aged daughter attending the University of Georgia.

Dallas, GA

Jude serves as a management consultant for Public Knowledge®. He has more than 20 years of public and private sector child welfare experience on the local and state levels in a variety of program areas, including child protection, family preservation, foster care, adoption, and quality assurance. Prior to joining Public Knowledge®, Jude served as the director of quality assurance, Kenny A. Consent Decree and Court Administration with the Fulton County, GA Department of Family and Children Services, managing a team of quality assurance specialists. His past work experiences have also been concentrated in the areas of management and administration, technical assistance, and direct child welfare.

At Public Knowledge®, he assists state and local child welfare agencies in evaluating child welfare programs and implementing strategies needed to improve practice. His work includes the use of data, implementation of continuous quality improvement processes, implementation of science principles, training, leadership development, coaching, and technical assistance to improve practice. He is a certified professional coach and holds a Master’s in social work from New York’s Fordham University.

Richmond Hill, GA

Ivan has over 25 years of IT experience in the private and state government sectors. Ivan has experience in quality assurance (QA), independent verification and validation (IV&V), system integration, usability, stress, regression, user acceptance, and performance testing. Ivan has worked for SLI Government Solutions for over nine years. Ivan currently serves as the QA Test Manager for the Public Knowledge® IV&V on the Mississippi Medicaid Determination Eligibility (MMEDS) project. Also, Ivan has worked North Carolina Medicaid Management Information System (MMIS), Iowa Medicaid QA, and North Dakota Medicaid IV&V, all having critical completion dates. When he is not working, Ivan enjoys spending time with his wife of forty years, visiting his children, taking fishing, and beach trips.

Louisville, KY

Bonnie brings over 45 years in child welfare leadership to Public Knowledge®; she served the past 20 years in senior level positions with statewide responsibility. As the Commissioner for Tennessee’s Department of Children’s Services, she successfully led the exit of the Brian A. Federal Lawsuit. Bonnie is accustomed to working in fast-paced environments and handling multiple responsibilities simultaneously. She is experienced in the analysis, interpretation, and synthesizing of complex and detailed data related to child welfare performance outcomes.

Jackson, MS

Felix is a management consultant for Public Knowledge® and has been serving the technology needs of the private sector and public entities since 1996, most recently as the Technical Analyst Lead for the Mississippi Department of Human Services and Mississippi Division of Medicaid. With over 20 years in project management, software implementation and technology design, he has an extensive background in strategic planning, process improvement and software development. He has proven research and communication skills and can work effectively with diverse groups of stakeholders. Felix is a strong consulting professional with a Bachelor of Science in Information Technology Management. He is certified by the Project Management Institute as a Project Management Professional (PMP), by the Scrum Alliance as a Certified Scrum Master (CSM) and holds an ITIL Foundation Certificate in IT Service Management. Felix has served in multiple leadership roles throughout his professional career and enjoys new challenges.

Saltillo, MS

Tracy was an experienced child welfare administrator with strong leadership and relationship-building skills before her current position as a management consultant for Public Knowledge®. She brings more than 28 years of public child welfare experience ranging from frontline worker and supervisor to regional and statewide director positions. Tracy has developed and implemented both small and large agency projects and has extensive management experience. She has presented at numerous conferences, meetings, and trainings. Her collaborative approach and strong communications skills have proven valuable in building strong public/private child welfare partnerships that promote improvements in child welfare systems. Tracy has experience in the use of the CQI process and performance data to advance positive outcomes and drive system change.

Jackson, MS

Since 2016, Chris has been a management consultant at Public Knowledge®. Chris is responsible as the senior technical analyst for IV&V services for the South Carolina Member Management Replacement Project (MMRP) focusing on the enterprise. Chris has over 12 years of experience working in and for state government agencies as well as over 20 years of working in the IT industry. Chris received his BSBA in management information systems from the University of Southern Mississippi and is a certified Sitecore developer. When not working, Chris enjoys playing guitar and participating in Miracle League baseball with children who have special needs.

Long Beach, MS

Since 2021, Jayne has been a management consultant at Public Knowledge®.  She is responsible for providing coaching and support for leadership teams in three regions within the Mississippi Department of Child Protection Services.  Jayne’s responsibilities include providing training, coaching and technical assistance with caseworkers and leadership teams on activities within the practice model, such as incorporating the use of fidelity measures in planning and facilitating unit, regional and community meetings.

Jayne has 34 years of experience working with the child welfare system, as well as mental health system in Mississippi. She received a Master’s degree in social work from the University of Southern Mississippi and is a licensed master social worker.  When not working, Jayne enjoys spending time camping with family and friends.

Jackson, MS

Venkata’s experience spans 18 years of information technology project management, quality assurance, risk management, IV&V services, business systems analysis, and systems development experience in government and private business IT projects. Venkata has been with SLI Government Solutions for three years and currently serves as a management consultant for Public Knowledge®.  Venkata is considered a project IV&V and quality management expert and enjoys working with clients and internal teams to provide training and help them set up a strong quality management process. Venkata holds a Bachelor of Science in computer engineering and holds certifications as a project management professional (PMP) and certified scrum master (CSM).

Durham, NC

Angela was with SLI Government Solutions for two years, most recently as the Test Coordinator for North Dakota – DHS Eligibility System Modernization project before attaining her current position as a management consultant for Public Knowledge®. Having served the technology needs of public entities for over 20 years in quality assurance, test management, and system operations, Angela has an extensive background in a multitude of defects, enhancement, and test case tracking software packages for various types of system development life cycles. She has deep experience with Microsoft Office suite of products for laptops and mobile applications.  Angela is a leader in the test management community, consistently being called upon to assist with testing meetups in her community, and volunteer at biennial TISQA conferences in her home state of North Carolina.  Angela holds a Bachelor of Arts in business administration with an emphasis in management, marketing and accounting from Campbell University. When Angela is not busy on the job, she loves playing softball and has been on client teams at remote locations.

Knightdale, NC

Colin has more than 20 years of information technology experience in quality assurance, test management, scrum management, and independent verification and validation in government and private practice.  Colin was with SLI Government Solutions for 9 years, and currently serves as a management consultant for Public Knowledge®.  He has a broad array of subject matter expertise, including commercial lending, Medicaid eligibility, education, and user acceptance testing.  Colin holds a Bachelors’ degree in business administration from Colorado State University and is certified by the Project Management Institute as a project management professional (PMP) and as a professional scrum master by Scrum.Org.

Fort Mill, SC

Andrew has close to a decade of child support and social services experience. He was an integral part of starting outreach programs in Chesapeake, Virginia, working closely with the state child support office and courts. He worked on Virginia’s Paternity Establishment Program as an Outreach/Training Specialist. Currently, he works as a management consultant for Public Knowledge® and travels nationally to speak on topics such as child support reporting, income withholdings, and new hire reporting from employer/state perspectives.

Franklin, TN

Douglas brings over 30 years of Child Welfare Financing experience to Public Knowledge®. He spent the last seven years as the Assistant Commissioner of Finance and Budget for the Tennessee Department of Children Services where he oversaw all financial operations of the agencies nearly one-billion-dollar budget. Mr. Swisher is currently overseeing CSF Financing work in South Carolina, Mississippi, North Carolina and Missouri.

Atlanta, GA

Since 2021, Lamar has been a management consultant at Public Knowledge®. Lamar has joined teams engaged with reformative work in Mississippi, Arkansas, and North Carolina, through coaching child welfare leaders on best practice and systems change.  Lamar is a child welfare practitioner and leader with more than 20 years of experience in state government in New Jersey and Georgia. He has served as the DeKalb County director and state well-being services director for the Georgia Division of Family and Children Services, where he was responsible for programming and collaboration focused on early childhood services, education (K-12), physical and behavioral health, in-home services, and independent living. Lamar’s core personal and professional belief is that family is sacred. He is passionate about working with state, local, and national agencies to achieve positive outcomes for children and families. When not working, Lamar enjoys creative writing and cooking.