Glenda McMillan MSW
Glenda serves as a management consultant for Public Knowledge® where she is the project manager for a large child welfare project. Glenda has over 35 years of public sector child welfare experience in a variety of program areas; eligibility services, child protection, family preservation, foster care, and adoption. Prior to joining Public Knowledge®, Glenda served as the Associate Commissioner of Eligibility Operations for the state of Texas. In that position, Glenda managed 9,300+ statewide staff in 251 locations, responsible for providing economic support (TANF, SNAP and Medicaid) services to the public and co-led the state’s ACA healthcare reform implementation efforts. Additionally, Glenda led and supported the statewide team in the development of an online benefits application process.
Glenda also developed a voluntary prevention program for families with prior history of child abuse for the Texas Department of Child Protective Services. She also developed and issued the RFP, bid process and requirements. Glenda also served as the Regional Director for Gwinnett County Georgia as well as a 14-county region including Augusta, Georgia. She also served as the Regional Director of Fulton and DeKalb Counties in Georgia, while simultaneously servicing as County Director of Fulton County. In these roles Glenda was responsible for all child welfare and social services functions, including the Kenny A. Consent Decree.
Glenda’s past work experiences have also been concentrated in the areas of frontline worker, frontline supervision, mid-level management, senior, administration, and organizational change management. Glenda has consistently served as management consultant in the areas of assessment, change, and development, technical assistance, mentoring, staff development and direct child welfare delivery. Glenda holds a master’s degree in social work from The University of Georgia and has completed significant coursework towards a PhD in Social Work.