Workplace challenges rarely begin with major conflict. More often, they emerge through conversations that never happen, concerns that remain unspoken, or misunderstandings that slowly erode trust and collaboration.
In this episode of the Igniting Impact Podcast, Stacey is joined by Jenn Graham, Emily Bissel, and Katie Livornese to explore the role civility plays in helping teams navigate workplace challenges. They discuss why communication does not always create understanding, how psychological safety shapes workplace culture, and what leaders can do when disagreement or tension begins to surface.
The conversation examines the impact unresolved issues can have on decision-making and day-to-day operations. It also offers strategies for creating stronger communication and deeper trust, with an emphasis on helping teams stay connected through change.
Building Stronger Workplace Conversations
These insights reflect how Public Knowledge® helps organizations strengthen workplace culture through intentional communication and leadership development. Civility Training and Culture Conversations help leaders and teams approach difficult situations with greater understanding and intention. By improving how people communicate and respond to conflict, organizations can create stronger working relationships and healthier workplace cultures.
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The People Behind the Conversation
JENN GRAHAM
Founder, Civic Dinners and Inclusivv
Through Inclusivv (formerly Civic Dinners), Jenn has helped organizations build trust, understanding, and meaningful dialogue. A social innovation leader and former TEDxAtlanta organizer, she developed the structured conversation model that became Workplace Culture Conversations and Civility Training. Her work has supported organizations worldwide and has been featured by SHRM, TED.com, Forbes, Fast Company, and Conscious Company Media.
EMILY BISSEL
Client Success Consultant, Public Knowledge®
Emily is a communications and digital consultant whose work focuses on storytelling, leadership, workplace culture, and employee engagement. As Director of Content at Inclusivv, she helped develop Workplace Culture Conversations and Civility Training programs that support communication, trust, and collaboration. Emily also has experience supporting literacy initiatives, public awareness campaigns, and mission-driven organizations serving children and families.
KATIE LIVORNESE
Client Success Consultant, Public Knowledge®
Katie helps organizations strengthen workplace culture through communication, leadership development, and psychological safety. Before joining Public Knowledge®, she served as Director of Operations and Growth at Inclusivv, where she helped scale programs focused on trust, connection, and employee engagement. Her background includes consulting, operations leadership, partnership development, and helping organizations scale and strengthen workplace culture.
STACEY MOSS
Host, Igniting Impact Podcast | CEO, Public Knowledge®
Stacey has spent more than 25 years helping government, nonprofit, and education organizations improve performance through leadership development, program improvement, and training. She is recognized for her expertise in leadership coaching, organizational change management, child welfare, procurement, and program management. Stacey earned her Juris Doctorate from the University of Wyoming.
About the Podcast
Launched in 2023, the Igniting Impact Podcast highlights the important work of our clients and partners. It is designed to spark conversations that drive connection and progress across the field. Impact is a core value at Public Knowledge®. The podcast reflects that commitment and the way we approach our work every day. To us, impact means focusing on the right goals, outcomes, and strategies. Additionally, it means taking personal responsibility to make a positive difference in our projects and in the communities we serve.