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What You Missed at the 2021 ISM Conference

September 26, 2021

Venue: Conference

The Information Technology Solutions Management for Human Services (ISM) Conference, produced by the American Public Human Services Association (APHSA,) was a valuable opportunity to see how organizations can assist you on your journey of system modernization, and of course, and Public Knowledge® attended.

Complex Problems Call for Unique Solutions – We Have Them

The conference focused on all aspects of system modernization, and Public Knowledge® was an Exhibit Sponsor to not only share our decades of experience for systems but introduce to you our eLearning Courses. Our robust programs and services paired with a wealth of knowledge and expertise from our management consultants create custom, long-lasting solutions to tackle problems of all sizes. Plus, we listen to our clients and work hard to provide applicable tools and resources, like our eLearning courses, to help attain organizational goals.

While at the ISM Conference, several PKers attended, including:

To help you innovate, we have thriving sectors available to ensure our clients’ success, including:


Our unique IV&V strategy uses our Systematic Quality Management, Methods, and Models (SQM3™) methodology to adapt to our customers’ approach. These reports provide invaluable insight to managing and reporting between agencies at the state and federal levels.

Quality Assurance & Quality Control

We infuse forward-looking performance measures with classic quality management to provide practical prevention recommendations to vendors based on empirical data. Early detection of defects is crucial to mitigate risk.

eLearning Courses

Public Knowledge® has harnessed our expertise in a variety of topics to create an immersive, one-of-a-kind learning experience. We remove the hassle that comes from creating the training yourself and giving it to you, ready to go.

For more information, chat with us at the conference, or check out the trainings we have available to purchase online.

Compelling Sessions Were on the Agenda

AVEnueS: Using Tech to Tackle Implicit Bias in Service Delivery

Moderated by Molly Tierney from Accenture, Micheal McAfee from PolicyLink, this session began with a VR scenario of a home visit with for an at-risk teen. From there, the presentation was centered around how Health and Human Services can use can use both technology and policy to promote racial equity and justice.

Available, Accessible, Actionable: Digital Service Delivery for Health & Human Services

Hosted by the Oklahoma Department of Human Services, the spoke about their journey to modernize the front-end customer experience using human-centered design / experience-led transformation. They emphasized that many people applied for government services for the very first time in 2020, with a variety of customer personas, asking the question of how to make services efficient and effective for everyone.

Innovation Starts with Public Knowledge®

Whatever your technological goal for your organization, Public Knowledge® can make it happen. You can still connect with our team for more information or visit our website to get in touch with us!

Positive Outcomes Delivered.

We are ready to solve your tough problems.