Join Public Knowledge® (PK) at the 2025 Child Support Directors Association (CSDA) Annual Child Support Training Conference & Expo, May 5–8. Our industry experts will connect with child support professionals from across California and beyond to reimagine the future of child support. This year’s theme, “Imagine Child Support… Through A Different Lens,” provides a framework for meaningful conversations that inspire innovation and progress.

The CSDA of California is dedicated to rethinking service delivery, enhancing program effectiveness, and improving outcomes for families. At PK, we share this commitment. We help agencies analyze service delivery systems, develop data-driven strategies, and implement practical solutions to improve efficiency and drive change.

Our firm recognizes that consistent, high-quality training is key to improving child support services. Our Effective Child Support Customer Service Training Series equips professionals with essential skills to enhance client interactions, streamline case management, and navigate complex situations.

Connect with Us at the Conference

Matt Sautter, Child Support Industry Director

• 10 years of expertise in child support services, project management, and business process improvement.
• Provided strategic support for statewide initiatives in Louisiana, California, and Nevada, enhancing child support operations, system modernization, and service delivery.
• Skilled in partnership building, procurement strategy, and grant management, guiding agencies through policy development and IT system transitions.

Jonell Sullivan, Management Consultant

• 28 years of experience in child support services and organizational development, including policy implementation, legal compliance, and strategic planning.
• Led statewide initiatives at the Arizona Department of Economic Security to improve case management, increase collections, and enhance performance metrics, including the development of Arizona’s Service Delivery Plan for Enhanced Child Support Services and the PJAC Grant implementation.
• Excels in leadership, innovation, partner engagement, and grant management, earning the 2020 WICSEC Innovative IT award and Desert Sunflower Award for championing domestic violence prevention in child support services.

Matteo Favaloro, Client Success Consultant

• 4 years of expertise in education, policy research, and program development, with a focus on fostering inclusive learning and data-driven decision-making.
• Supports government agencies by identifying priorities, aligning PK services with client needs, and strengthening regional partnerships.
• Skilled in client engagement, strategic planning, and procurement support, helping agencies navigate policy development, vendor selection, and service implementation.

Empowerment Through Awareness

Access the Power and Control Wheel to help recognize the signs of abusive behavior. Join PK at these conference sessions at CSDA to deepen your understanding of domestic violence dynamics and explore strategies for supporting families affected by abuse and adverse circumstances.

If You Had to Decide

Tuesday, May 6 | 3:30 – 5:00 p.m. PT

Presented by Matt Sautter and Jonell Sullivan, moderated by Kathie Bohacek.

Economic support is critical for survivors of domestic violence, but the path to safety is rarely simple. This powerful simulation, developed by OCSS with national DV experts, puts you in the shoes of a survivor navigating child support and public systems while facing life-altering decisions. A debrief will offer practical strategies to improve survivor safety within child support programs.

Negotiation Skills & Techniques

Wednesday, May 7 | 8:30-10:00 a.m. PT

Presented by Matt Sautter and Jonell Sullivan, moderated by Estela Roman.

As child support services shift toward service-oriented approaches, strong negotiation skills are more important than ever. This session equips professionals with practical tools to lead collaborative, solution-focused negotiations.

Attendees will explore real-world case studies from counties successfully using negotiation strategies. Learners will gain best practices and actionable insights to apply in their own programs.