The Eastern Regional Interstate Child Support Association (ERICSA) has a reputation for high-quality training and collaboration in the child support field. Public Knowledge® (PK) is proud to attend the 62nd Annual ERICSA Training Conference & Exposition, taking place May 18–22 in Norfolk, Virginia. This year’s theme is “Anchoring Families – Empowering Communities.”

The focus on building up families and communities connects closely to our vision, where families are respected, supported, and kept together whenever possible. At PK, we believe the best way to help children is by helping their families. Our team understands the day-to-day realities of child support work because many of us have been there. We look forward to learning, sharing ideas, and connecting with others at ERICSA who care about making real change.

We offer hands-on support for system modernization, procurement planning, and training that is made by and for child support professionals. Whether you need help navigating regulations, planning a system upgrade, or building staff skills, we are here to support your goals and help you make a bigger impact.

Meet Our Team in Norfolk

Amy Gober, Management Consultant

• 40+ years of legal experience in child support, specializing in policy analysis, training, and intergovernmental case processing.
• Expert in interstate and data privacy issues, advising federal, state, and local agencies with system implementation, legislative review, and compliance.
• Developed and delivered 25+ specialized training programs, outreach materials, and legal guidance to improve service delivery, enhance customer service, and align with federal policy.

Margaret Ackerman, Client Success Consultant

• 9+ years leading programs in child advocacy, domestic violence prevention, and rural community support.
• Provided support for statewide training, grant administration, and policy development initiatives in New Hampshire, Vermont, and Maine, improving interagency coordination and service delivery for vulnerable populations.
• Skilled in budget oversight, stakeholder engagement, and human-centered leadership.

Crystal Dalmasso, Client Success Consultant

• 15+ years in training, facilitation, and curriculum development, with a focus on adult learning, substance use prevention, and mental health awareness.
• Supported statewide training initiatives and system improvement projects in Kansas, Kentucky, and North Carolina.
• Skilled in communication, project management, and cross-sector program development.

Learn With PK at These Sessions

A7 Tools to Working an Interstate Case

Intergovernmental

Wednesday, May 21 | 8:30-10:00 a.m. EDT

Presented by Stacie Alexander, Christy Brahim, Amy Gober, Patricia Green-Gandy, Donald Jerich, Mariellen Keely, Maira Nunez, and Susan Smith. Moderated by Tim Cawoski.

This interactive workshop features rotating roundtables, each focused on a key intergovernmental child support topic such as establishment, enforcement, modification, and communication. Attendees will move table to table, gaining practical insights into other states’ procedures to improve case processing and reduce follow-up inquiries.

C8 Work Ethic Across Generations

Professional Development – Basic Skills

Wednesday, May 21 | 10:30 a.m. – 12:00 p.m. EDT

Presented by Margot Bean, Ray Civitella, Harolyn Davis-McKee, Amy Gober, Adele Harris, Gadorus Martinez, and Danielle Noel. Moderated by Brittany Bisnot.

“Okay Boomer!” “What a Millennial!” “No one wants to work anymore!” This lively panel will explore how generational traits shape work habits—and challenge assumptions about those who came before or after. Panelists will share insights on their own approaches to work and how they perceive other generations in the workplace.