We offer unique learning and development opportunities to build the professionals of today and tomorrow. For more than 30 years, we have helped organizations overcome obstacles and manage change while making the most of available resources. From convenient e-learning made by professionals for professionals to instructional videos and instructor-led, we are able to assist our clients with their knowledge transfer strategy.
“We normally provide our training in-house but decided to try something different and bring in an outside expert. It was a great choice.”
– Jim Fleming, North Dakota Child Support Director
Participants will learn adult learner trait and insights into different learning styles. They will acquire effective strategies to engage in virtual training sessions and provide instant feedback for skill refinement.
The course enhances writing skills through practical exercises and assignments. Participants receive structured feedback, fostering improved written communication crucial for stakeholder engagement.
This course provides strategies for exceptional customer service, managing challenging situations, and fostering parental engagement through strong communication skills and cultural competence.
Professionals will learn how to handle situations with parents in different states using UIFSA guidelines. Scenarios will be used to test knowledge, and participants will have access to interstate resources.
Child support professionals complete interactive procedural justice training, addressing core elements like voice, neutrality, and respect. The course equips participants to handle challenges, improve compliance, and earn CLE credits.
Tailored for states adopting the new Uniform Parentage Act (UPA 2017), this course covers parentage establishment, challenges faced by same-sex couples, and resolving conflicting claims.
Participants will learn practical methods to prioritize a child's welfare, even in challenging situations. They will explore practical, real-life solutions to navigate these challenges and ensure progress.
Child support professionals face emotional strain while navigating customers' struggles. This course explores the personal impact of their work and provides coping strategies to prevent burnout while maintaining empathetic customer service.
The course delves into middle leadership, including foundational aspects, building blocks, and strategies for navigating challenges. Participants will gain insights and tools for overcoming obstacles in this critical organizational position.
This course enlightens participants on adult learning theory, adult learners’ characteristics, and contemporary insights into learning styles. Moreover, it equips them with effective strategies for conducting engaging, interactive training sessions in the virtual realm. Participants craft and deliver concise training sessions, receiving instant feedback to refine their presentation skills.
Throughout this course, participants engage in practical exercises, refining their writing capabilities through pre-session, in-session, and post-session assignments. They’ll benefit from structured, targeted feedback offered by the course instructor and peers, fostering improved written communication skills crucial for engaging with fellow child support professionals, parents, and other stakeholders. Facilitators provide personalized feedback on each participant’s writing assignments and lead inclusive large-group discussions. Additionally, smaller group discussions, editing practice, and peer feedback are facilitated in designated “break-out rooms” to enhance the learning experience.
Our experts will showcase effective strategies for outstanding customer service in this course. This includes adeptly managing challenging behaviors or situations and fostering parental engagement through strong communication skills and cultural competence.
This engaging and interactive course equips professionals with the skills to assess situations involving parents residing in different states, providing easily recallable UIFSA guidelines and access to interstate resources. Through typical interstate scenarios, participants can test their knowledge.
This interactive procedural justice training is designed for child support professionals and covers core elements such as voice, neutrality, respect, understanding, and helpfulness. Participants will learn how to integrate these principles into child support cases, addressing common challenges like non-payment issues and barriers to engagement and payment. Additionally, the training will cover effective approaches to handle these challenges, reduce the need for contempt in addressing noncompliance, and enhance reliable support payments. Continuing Legal Education credit applications are also available for course participants.
Tailored for states that have adopted the new Uniform Parentage Act (UPA 2017), this course comprehensively covers its various facets. Participants learn topics such as parentage establishment for same-sex couples, challenges regarding legal and alleged genetic parents, and the resolution of conflicting parentage claims. Through practical case scenarios, child support professionals gain hands-on experience utilizing UPA 2017 to address complex child support cases. Moreover, CSF supports all participants applying for continuing legal education credits.
In this course, participants discover effective methods to prioritize the child’s welfare and advance cases, even amidst challenging situations. Practical, real-life solutions are explored to navigate these challenges and ensure progress.
This course addresses the emotional strain child support professionals face as they navigate customers’ personal struggles. It explores the impact of these interactions on the workers personally and provides specific coping strategies to prevent burnout while maintaining empathetic customer service.
This course explores the foundational aspects of middle leadership, offering insights into its building blocks and addressing potential challenges. Participants gain strategies to navigate and overcome common obstacles in this critical position within an organization.
Positive Outcomes Delivered.
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