A compelling conversation about better protecting domestic violence survivors in the child support system. 

Public Knowledge® management consultant Jonell Sullivan made her first appearance on the NCSEA On Location podcast. She was accompanied by Michael Hayes from the Federal Office of Child Support Services. Together, they discussed domestic violence and the functionality that a child support system should include, significantly as many states are modernizing their systems. 

Insights and Systemic Innovations

With a background spanning over 25 years in child support roles, Jonell shared insights from her extensive experience. Notably, her work on Arizona’s Service Delivery Plan for Enhanced Child Support Services has set benchmarks for integrating safety protocols that address domestic violence within the system. This conversation comes at a crucial time when many states consider modernizing their child support systems.

Why Modernization is Imperative 

The episode discussed the necessity of updating systems to protect domestic violence survivors better. It highlighted outdated automation that can compromise an individual’s safety, emphasizing the importance of creating tools for child support professionals that identify and mitigate risks, enhance safety protocols, and allow for ongoing case updates to reflect changing circumstances.  

Critical Data Protection and the Safe at Home Program

A fundamental part of the discussion revolved around protecting sensitive information such as addresses and employer details to ensure the safety of domestic violence survivors. Michael Hayes emphasized the importance of system features that prioritize safety concerns screening before proceeding. The conversation also highlighted the importance of programs like Safe at Home, stressing the need for nuanced systems that support child support professionals in accessing relevant case contexts and fostering interagency collaboration.

Your Partner in System Modernization

We understand that child support agencies are transitioning from an enforcement-focused approach to one that prioritizes the well-being of children and families through policy and system modernization. Our team of experts can assist you in this effort to ensure your system aligns with these new practices.