We worked with North Carolina to position their child welfare caseworkers, supervisors, and leadership for success through engaging training.
Legislation passed in the aftermath of the death of a child in the North Carolina Child Welfare system motivated State and county leaders to collaborate on ways to improve service delivery across multiple programs. Public Knowledge® was selected as an independent, third-party to help North Carolina achieve their goal.
Child welfare agencies must support performance-based contracting in their partnerships with their providers to secure the best outcomes for the children and families they serve. The outcomes of these child welfare systems are impacted by the service quality and if a performance management process is in place.
Child welfare agencies are looking for new strategies to do proactive searches, enhance engagement, expedite licensing, and provide ongoing support to ensure that children are placed with a relative or resource caregiver who has a previous connection to them and the ability to accommodate foster children.
Child welfare systems face an array of challenges in meeting the needs of children and families. Effective use of quality data provides agencies with an optimized Continuous Quality Improvement structure where root causes can be identified and strategies implemented and adjusted over time to effect sustainable change.
Confident and competent child welfare staff are essential for child welfare agencies. Classroom training is often leaned on as a “quick fix” for performance issues, but, research indicates that the majority of learning occurs in practice and application of new ideas in the field.
The environment of child welfare organizations is constantly changing, yet the objective remains constant: the well-being of children and promoting family resiliency. Agencies must have optimized Continuous Quality Improvement systems and implement CQI processes for improved outcomes and sustainable changes.
Public Knowledge® works with agencies on child welfare implementation system improvement initiatives to increase the quality of services to children and families. The implementation process is critical to ensuring that the initiatives are executed with fidelity.
Child welfare system assessments follow distinct protocols, but approach can be customizable. A scope of work can be designed to help the agency understand the causes and results that led to an assessment, along with recommendations using implementation-science principles and can provide guidance on program improvements.
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