Shaping Strategies for Child Support Challenges at the NCSEA Policy Forum

We are ready to attend the 2025 NCSEA Policy Forum in Washington, D.C., from January 29 to February 1, 2025. As an active NCSEA member, we look forward to this annual opportunity to engage with leading experts, share insights, and discuss transformative policies shaping the future of child support.

Supporting children and families is at the heart of what we do. Our experts take an active role in understanding the evolving challenges and opportunities within child support programs. Drawing on decades of experience, we apply our expertise in project management, fiscal analysis, strategic planning, and legislative policy to drive meaningful change. This foundation enables us to lead in equitable governance and community-based program development.

PK Helps to Plan Featured Session

Transforming Child Support: Lessons, Challenges, and Integration of Innovative Grants

Thursday, January 30 | 1:30 p.m. ET 

Presented by Michelle Jadczak, Mariellen Keely, Heather Noble, and Alexis Ramirez. Moderated by Asaph Glosser. Curated by Emily Gregg, Ellen Rutledge, and Jonell Sullivan.

Discover how groundbreaking federally funded initiatives are shaping the future of child support services. Join experts from California, Arizona, Virginia, and the Office of Child Support Services as they share powerful insights from three transformative grants: the Procedural Justice Alternatives to Contempt, Intergovernmental Case Processing Innovation, and Digital Marketing grants.

Learn why some innovative practices have successfully transformed child support programs while others haven’t yet gained traction. Uncover key strategies for overcoming barriers, achieving sustainability, and integrating research-based approaches that make a real impact. This engaging discussion will highlight successes, challenges, and practical solutions, providing a roadmap to elevate child support services.

Join us at the conference to learn more about how Public Knowledge® can partner with your organization to address challenges and drive impactful results.

Matt Sautter, Child Support Industry Director

• Over 16 years of experience in child support, program modernization, and analyzing child support processes.
• Excels in leading projects and managing effective communications between clients, internal teams, and executive leadership.

Jonell Sullivan, Management Consultant

• Over 28 years of experience in child support services and organizational development, including strategic initiatives to improve case management, collections, and performance metrics.
• Led the development and implementation of Arizona’s Service Delivery Plan for Enhanced Child Support Services, integrating safety policies and earning the 2020 WICSEC Innovative IT award.

Linda Rhyne-McKinley, Management Consultant

• Over 24 years of experience in child support services, including quality and training management, strategic initiatives, and performance improvement.
• Experienced in adult learning theories, instructional design, leadership development, and relationship intelligence.

Kathy Sokolik, Vice President

• Over 35 years of experience in child support policy and operations, with expertise in quality assurance, training, and strategic planning. Led key initiatives, including serving as President of NCSEA, WICSEC, and California’s CSDA.
• Guided multiple federal and state projects, including overseeing the Federal Parent Locator Service, designing training programs, and managing system implementation efforts to enhance operational effectiveness.

Glenda McMillan, Vice President, Federal Sector

• Over 35 years of public sector experience and a master’s degree in social work from the University of Georgia.
• Drives projects in gaining a deep understanding of the effectiveness of their programs and helps clients implement improvements in their practice, policies, and procedures.

Dave Russ, Business Development

• Over 20 years of experience in solutions-based sales and team management, specializing in delivering tailored IT and operational solutions for stakeholders and agencies.
• Collaborates with our business development team to address client needs in areas like procurement, managed services, and process automation.

Discover Tailored Training

We are committed to advancing family-centered support systems. Public Knowledge® offers specialized training programs tailored to the needs of child support professionals. These training opportunities are designed to equip teams with the skills and confidence needed to tackle complex cases and improve service delivery outcomes.