Ranging from training to navigating international case processing, our expertise is vast.
After attending virtually last year’s Western Intergovernmental Child Support Engagement Council (WICSEC) Annual Training Conference, It was a pleasure to connect in person. Several of our firm’s child support subject matter experts presented and moderated workshops during the conference, on topics such as family-friendly child support distribution and pass-through policies, interstate case processing, and creating action plan to guide career success for child support professionals.
Equipping Child Support Professionals with Relevant Training
Public Knowledge® is passionate about equipping people with relevant information they can quickly operationalize. We design, develop, and deliver training for child support professionals. Additionally, our firm develops and provides training around specialized subjects, such as working with complex intergovernmental child support cases, policy considerations and fiscal impact of child support pass-through and disregard options, and how to coordinate services between child support and child welfare agencies.
| Unintended Bias and Cultural Competence | Effective Child Support Customer Service Training Series | Procedural Justice in Action | Collaborative Negotiation Training |
| Explore unintended bias and its meaning. Specifically, how must it be recognized to transform it into cultural competency and neutralize its impact on your interactions professionally and personally. | Designed specifically for child support professionals, this course gives your team the relevant skills needed to provide world-class customer service. This web-based eLearning platform has five self-paced modules that will increase retention. | Our interactive procedural justice training is for child support professionals of all levels. It walks participants through common issues in non-paying cases and discusses how to deal with those issues. | This training introduces participants to topics like collaborative negotiation for engaging |