We offer unique learning and development opportunities to build the professional of today and tomorrow. For more than 30 years we have helped organizations overcome obstacles and manage change while making the most of available resources. Above all, we find inspiration in assisting others to see and reach their potential as professionals in their field.
We offer a wide variety of e-learning and training opportunities for Child Support. We can provide in-person, online, and hybrid training solutions to provide the best possible learning outcomes. We began our learning service offerings with our tailored courses toward human services, child support, and child welfare professionals. Through all of our courses, we explore soft skills and technical skills to further your abilities to deliver services.
This course enhances the understanding of charity cage supervisors' responsibilities, covering meticulous data recording, distinguishing address and occupation details, and effectively handling refusals to provide information.
This short instructional video provides step-by-step technical instructions on accessing and participating in virtual court hearings. Guidance is provided for both Zoom and WebEx platforms.
This short instructional video quickly prepares users for their court hearing, providing comprehensive guidance to be successful in their court appearance.
This suite of courses equips you and your staff to understand the concepts of sports betting and its best practices, alongside how to recognize and respond to problem gambling.
Empower child support professionals with a collaborative training series enhancing customer service proficiency in the field. Modules cover fundamentals, communication, advanced techniques, bias awareness, and practical strategies.
This course guides learners through tailored child support scenarios, teaching precise steps to establish crucial rapport and trust for enduring and productive customer relationships.
Explore the concept of unintended bias and learn strategies to transform bias into cultural competence, effectively neutralizing its impact on personal and professional interactions.
Professionals will learn how to handle situations with parents in different states using UIFSA guidelines. Scenarios will be used to test knowledge, and participants will have access to interstate resources.
Child support professionals complete interactive procedural justice training, addressing core elements like voice, neutrality, and respect. The course equips participants to handle challenges, improve compliance, and earn CLE credits.
In this course, participants will enhance their grasp of the responsibilities of charity cage supervisors. The curriculum covers meticulous data recording, distinguishing between comprehensive address and occupation details, and effectively handling refusals to provide information.
Feature this short instructional video providing step-by-step technical instructions on accessing and participating in virtual court hearings on your website and resourcing. Guidance is provided for both Zoom and WebEx platforms to encourage more engagement. Customize this video to be your branding and establish a supportive rapport.
Feature this short instructional video to quickly prepare users for their court hearing, providing comprehensive guidance to be successful in their court appearance on your website and resourcing. Improve overall engagement from those participating in hearings with this on-demand learning option. Customize this video to be your branding and establish a supportive rapport.
This suite of courses equips you and your staff to understand the concepts of sports betting and its best practices, alongside how to recognize and respond to problem gambling.
Module 1: Sports Betting Basics | 60 min.
Sports betting is complex when unequipped with the right information to navigate the industry with proficiency. This course describes the basic elements, identifies its intricacies, and walks through potential challenges.
Module 2: Sports Betting Operations | 60 min.
There are several factors to sports betting you must know to create high-performance operations. Learn from the legislator, regulator, and operator-recognized organization, Gaming Labs International, to achieve peak performance.
Module 3: Responsible Gambling | 30 min.
Casinos have responsible gambling programs and materials in place. Frontline staff are in an ideal position to recognize problematic behaviors and connect them with the appropriate resources.
Empower child support professionals with a comprehensive and collaborative training series tailored to enhance their customer service proficiency within the unique challenges of this field.
This series comprises the following courses:
Module 1: Fundamentals of Effective Child Support Customer Service
Module 2: Enhancing Communication Skills for Effective Child Support Customer Service
Module 3: Advanced Communication Techniques & Rapport Building
Module 4: Understanding Unintended Bias & Cultivating Cultural Competence
Module 5: Application of Child Support Customer Service Strategies
Through tailored child support scenarios, this course aids child support professionals in fostering stronger rapport and trust, which is essential for nurturing healthy and productive customer relationships. This module expands upon fundamental communication skills to enhance professional interactions.
Participants will explore the concept of unintended bias, understanding its significance and how to recognize it. Learn strategies to transform bias into cultural competence, effectively neutralizing its impact on professional and personal interactions.
This engaging and interactive course equips professionals with the skills to assess situations involving parents residing in different states, providing easily recallable UIFSA guidelines and access to interstate resources. Through typical interstate scenarios, participants can test their knowledge.
This interactive procedural justice training is designed for child support professionals and covers core elements such as voice, neutrality, respect, understanding, and helpfulness. Participants will learn how to integrate these principles into child support cases, addressing common challenges like non-payment issues and barriers to engagement and payment. Additionally, the training will cover effective approaches to handle these challenges, reduce the need for contempt in addressing noncompliance, and enhance reliable support payments. Continuing Legal Education credit applications are also available for course participants.
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