Training: Training

We offer unique learning and development opportunities to build the professional of today and tomorrow. For more than 30 years we have helped organizations overcome obstacles and manage change while making the most of available resources. Above all, we find inspiration in assisting others to see and reach their potential as professionals in their field.

We offer a wide variety of e-learning and training opportunities for Child Support. We can provide in-person, online, and hybrid training solutions to provide the best possible learning outcomes. We began our learning service offerings with our tailored courses toward human services, child support, and child welfare professionals. Through all of our courses, we explore soft skills and technical skills to further your abilities to deliver services.

 


 

“We normally provide our training in-house but decided to try something different and bring in an outside expert. It was a great choice.”
– Jim Fleming (North Dakota Child Support Director)
Type

Effective Child Support Customer Service Training Series

Designed specifically for child support professionals, this will give your team relevant skills needed to thrive. This web-based eLearning platform has five self-paced modules that are made to increase retention.

Elevating Communication & Rapport Building Skills

This course is designed to provide child support professionals with the skills they need to improve their communication, ask open-ended questions, and actively listen when working with parents.

Unintended Bias & Cultural Competence

Addressing unintended bias cultivating cultural competence is vital to ensure your organization aware of how important these factors are to being accepting of all cultures and backgrounds.

UIFSA 101

Child support professionals will learn how to evaluate cases where parents live in different states, easy-to-remember UIFSA rules, and available interstate resources.

Procedural Justice in Action

This training introduces learners to the key elements of procedural justice and focuses on how these valuable principles can be incorporated into all child support cases of all types.

The Uniform Parentage Act

Designed for states that have passed the Uniform Parentage Act, participants will learn all the components of UPA 2017, including parentage establishment and resolution of conflicting parentage claims.

Strategies to Navigate Difficult Cases

Child support professionals require a unique skill set to navigate the challenges that come with their line of work. This training helps learners address how to address various scenarios.

Secondary Trauma Training

Child support professionals require specialized training to ensure they are handling cases neutrally and professionally. This course prepares learns to deal with the challenges of this line of work properly.

Managing from the Middle

Those who work in a middle management position require unique training to create effective working relationships with decision-makers above them and collaborative relationships with colleagues at all levels.

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