Elevating Communication & Rapport Building Skills
Appropriate for new or experienced child support professionals alike, participants will learn how to utilize advanced communication techniques focused on empathy and engagement with customers.
We offer unique learning and development opportunities to build the professional of today and tomorrow. For more than 30 years we have helped organizations overcome obstacles and manage change while making the most of available resources. Above all, we find inspiration in assisting others to see and reach their potential as professionals in their field.
We offer a wide variety of e-learning and training opportunities for Child Support. We can provide in-person, online, and hybrid training solutions to provide the best possible learning outcomes. We began our learning service offerings with our tailored courses toward human services, child support, and child welfare professionals. Through all of our courses, we explore soft skills and technical skills to further your abilities to deliver services.
This course is designed to provide child support professionals with the skills they need to improve their communication, ask open-ended questions, and actively listen when working with parents.
Addressing unintended bias cultivating cultural competence is vital to ensure your organization aware of how important these factors are to being accepting of all cultures and backgrounds.
Child support professionals will learn how to evaluate cases where parents live in different states, easy-to-remember UIFSA rules, and available interstate resources.
This training introduces learners to the key elements of procedural justice and focuses on how these valuable principles can be incorporated into all child support cases of all types.
Designed for states that have passed the Uniform Parentage Act, participants will learn all the components of UPA 2017, including parentage establishment and resolution of conflicting parentage claims.
Child support professionals require a unique skill set to navigate the challenges that come with their line of work. This training helps learners address how to address various scenarios.
Child support professionals require specialized training to ensure they are handling cases neutrally and professionally. This course prepares learns to deal with the challenges of this line of work properly.
Those who work in a middle management position require unique training to create effective working relationships with decision-makers above them and collaborative relationships with colleagues at all levels.
This course is perfect for those who want to improve their skills and relationships, as well as lead and/or be effective team members of specific and cross-organizational workgroups.
Appropriate for new or experienced child support professionals alike, participants will learn how to utilize advanced communication techniques focused on empathy and engagement with customers.
Explore unintended bias and its meaning. Specifically, how must it be recognized to transform it into cultural competency and neutralize its impact on your interactions professionally and personally.
An intrastate case can become an interstate case at any time. Or it may become an intergovernmental case involving a tribe or foreign country. All child support professionals must know the basics of the Uniform Interstate Family Support Act (UIFSA). UIFSA is the law states use to process intergovernmental cases. UIFSA has one-state and two-state remedies for establishing, enforcing, and modifying support orders. Understanding its procedures, jurisdiction provisions, and choice of law rules is critical for child support professionals to provide the most appropriate service to families.
Our interactive procedural justice training is designed for child support professionals at all levels. Participants will walk through common issues in non-paying cases and discuss how to deal with those issues.
Our interactive procedural justice training is designed for child support professionals at all levels. Participants will walk through common issues in non-paying cases and discuss how to deal with those issues.
Participants in this course learn how to help parents focus on what’s in their child’s best interest and move their child support case forward, despite challenging circumstances, through the use of practical, real-life solutions.
Participants in this course learn how to help parents focus on what’s in their child’s best interest and move their child support case forward, despite challenging circumstances, through the use of practical, real-life solutions.
Participants in this course explore the building blocks for leading from the middle, the challenges associated with this form of leadership, and how to avoid or resolve common stumbling blocks.
Participants learn through an interactive workshop that focuses on techniques for building a positive team culture, team development, and the vital skills required to set your team up for success.
Positive Outcomes Delivered.
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