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Measuring the Right Problems: A Conversation with Susan Smith on The Proximity Process Podcast

Matt Anderson interviews Susan Smith on The Proximity Process podcast discuss solving and measuring the right problems in child welfare.
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Asian American, Native Hawaiian, and Pacific Islander Heritage Month

AANHPI Islander Heritage Month celebrates contributions made by individuals and groups of the AANHPI community.
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Training

We offer unique learning and development opportunities to build the professionals of today and tomorrow. For more than 30 years, we have helped organizations overcome obstacles and manage change while making the most of available resources. From convenient e-learning made by professionals for professionals to instructional videos and instructor-led, we are able to assist our clients with their knowledge transfer strategy.

 

“We normally provide our training in-house but decided to try something different and bring in an outside expert. It was a great choice.”
– Jim Fleming, North Dakota Child Support Director
Type
Child Support

The Uniform Parentage Act

Tailored for states adopting the new Uniform Parentage Act (UPA 2017), this course covers parentage establishment, challenges faced by same-sex couples, and resolving conflicting claims.
Child Support

Strategies to Navigate Difficult Cases

Participants will learn practical methods to prioritize a child's welfare, even in challenging situations. They will explore practical, real-life solutions to navigate these challenges and ensure progress.
Child Support

Secondary Trauma Training

Child support professionals face emotional strain while navigating customers' struggles. This course explores the personal impact of their work and provides coping strategies to prevent burnout while maintaining empathetic customer service.
Professional Development

Managing from the Middle

The course delves into middle leadership, including foundational aspects, building blocks, and strategies for navigating challenges. Participants will gain insights and tools for overcoming obstacles in this critical organizational position.

Improving Team Building Skills

The workshop emphasizes positive team culture through diversity, creativity, and communication. Participants explore team development, consensus-building, and strategies for success in high-performing teams, enhancing leadership skills and collaboration.

How to Manage Your Time and Work Productively From Home

During this workshop, participants will learn practical strategies for planning and prioritizing tasks and developing efficient techniques to achieve their goals.

Facilitation Skills for Effective Meeting Management

During the interactive workshop, participants will learn how to facilitate internal and external meetings effectively. Topics include active listening, conflict management, decision-making strategies, and tracking action items for effective follow-up.

Domestic Violence

Child support professionals learn to assess domestic violence and safety concerns, create secure environments, recognize indicators, and practice navigating conversations to assist.

Collaborative Negotiation Training for Child Support Professionals

Child support professionals gain negotiation skills in a virtual course with instructor-led sessions and self-paced prework. Topics include collaborative negotiation, group discussions, and role-playing activities.

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