We offer unique learning and development opportunities to build the professionals of today and tomorrow. For more than 30 years, we have helped organizations overcome obstacles and manage change while making the most of available resources. From convenient e-learning made by professionals for professionals to instructional videos and instructor-led, we are able to assist our clients with their knowledge transfer strategy.
“We normally provide our training in-house but decided to try something different and bring in an outside expert. It was a great choice.”
– Jim Fleming, North Dakota Child Support Director
This series prepares teams to identify potential money laundering with modules covering AML introduction, Slot Cage Supervisors, Table Games Supervisors, and Surveillance in accordance with Title 31 regulations.
This suite of courses equips you and your staff to understand the concepts of sports betting and its best practices, alongside how to recognize and respond to problem gambling.
Empower child support professionals with a collaborative training series enhancing customer service proficiency in the field. Modules cover fundamentals, communication, advanced techniques, bias awareness, and practical strategies.
This comprehensive series of courses prepares teams to identify atypical transactions indicative of potential money laundering and take appropriate actions in accordance with Title 31 anti-money laundering regulations.
The suite comprises the following modules:
Module 1: Introduction to AML
Module 2: AML for Slot Cage Supervisors
Module 3: AML for Table Games Supervisors
Module 4: AML for Surveillance
This suite of courses equips you and your staff to understand the concepts of sports betting and its best practices, alongside how to recognize and respond to problem gambling.
Module 1: Sports Betting Basics | 60 min.
Sports betting is complex when unequipped with the right information to navigate the industry with proficiency. This course describes the basic elements, identifies its intricacies, and walks through potential challenges.
Module 2: Sports Betting Operations | 60 min.
There are several factors to sports betting you must know to create high-performance operations. Learn from the legislator, regulator, and operator-recognized organization, Gaming Labs International, to achieve peak performance.
Module 3: Responsible Gambling | 30 min.
Casinos have responsible gambling programs and materials in place. Frontline staff are in an ideal position to recognize problematic behaviors and connect them with the appropriate resources.
Empower child support professionals with a comprehensive and collaborative training series tailored to enhance their customer service proficiency within the unique challenges of this field.
This series comprises the following courses:
Module 1:
Fundamentals of Effective Child Support Customer Service
Module 2:
Enhancing Communication Skills for Effective Child Support Customer Service
Module 3:
Advanced Communication Techniques & Rapport Building
Module 4:
Understanding Unintended Bias & Cultivating Cultural Competence
Module 5:
Application of Child Support Customer Service Strategies
Positive Outcomes Delivered.
We are ready to solve your tough problems.