Training: e-Learning

Sports Betting Bundle

• Duration: 2.5 Hours
• Course type: e-Learning
• Price: $249

This suite of courses equips you and your staff to understand the concepts of sports betting and its best practices, alongside how to recognize and respond to problem gambling.

Module 1: Sports Betting Basics | 60 min.

Sports betting is complex when unequipped with the right information to navigate the industry with proficiency. This course describes the basic elements, identifies its intricacies, and walks through potential challenges.

Module 2: Sports Betting Operations | 60 min.

There are several factors to sports betting you must know to create high-performance operations. Learn from the legislator, regulator, and operator-recognized organization, Gaming Labs International, to achieve peak performance.

Module 3: Responsible Gambling | 30 min.

Casinos have responsible gambling programs and materials in place. Frontline staff are in an ideal position to recognize problematic behaviors and connect them with the appropriate resources.

Effective Child Support Customer Service Training Series (e-Learning)

• Duration: 3.5 Hours
• Course type: e-Learning
• Price: $299 per person

Empower child support professionals with a comprehensive and collaborative training series tailored to enhance their customer service proficiency within the unique challenges of this field.

This series comprises the following courses:

Module 1:

Fundamentals of Effective Child Support Customer Service

Module 2:

Enhancing Communication Skills for Effective Child Support Customer Service

Module 3:

Advanced Communication Techniques & Rapport Building

Module 4:

Understanding Unintended Bias & Cultivating Cultural Competence

Module 5:

Application of Child Support Customer Service Strategies

Elevating Communication & Rapport Building Skills

• Duration: 45 minutes
• Course type: e-Learning
• Price: $79 per person

Through tailored child support scenarios, this course aids child support professionals in fostering stronger rapport and trust, which is essential for nurturing healthy and productive customer relationships. This module expands upon fundamental communication skills to enhance professional interactions.

Unintended Bias & Cultural Competence

• Duration: 45 minutes
• Course type: e-Learning
• Price: $79 per person

Participants will explore the concept of unintended bias, understanding its significance and how to recognize it. Learn strategies to transform bias into cultural competence, effectively neutralizing its impact on professional and personal interactions.